Customer Service High School

Qualifications:

. A+, Network+ Certified

. Cash handling experience and customer skills

. Usage of Microsoft Word, Excel, PowerPoint

. Minimum of 65 WPM typing speed

. Trustworthy, respectful, generous, courteous

. English

. Chinese (Cantonese)

Technical Skills:

. Personal computer assembling

. Installing Operating System (OS)

. Installing software

. Installing hardware (Motherboard, Drives, RAM, Video Card, Network

Card, Power Supply, etc.)

. System restore

. Virus removal

. Audio formats converting

Education:

. Cypress Mandela Training Center

08/2009 - 01/2010

Constructional studies and training

. The Stride Center

01/2009 - 06/2009

Computer hardware and software fundamentals

. California State University East Bay (CSUEB)

09/2006 - 06/2007

General Educations

Alpha Phi Omega Community Service Based Fraternity

. Albany High School, Albany, California 02/2002 -

06/2006

Diploma

Albany High School junior varsity (JV) soccer team

Boy Scout of America

Experience:

Milestone Technology 05/2010 - Present

D/R Technician

. Deinstall and reinstall external components of computers

. Fill out documentation and inventory

. Perform proper cable management for all components

ReliaTech

PC Technician Internship 04/2010 -

06/2010

. Repairing customers' computers and fulfilling their requests

. Refurbrishing used computers for selling purposes

California Autism Foundation 05/2009 - 05/2010

Direct Support Professional

. In charge of the residential care: distribute medications, food, and

supplies

. Provide support to all the clients and their needs

. Work diligently with a team to create a safe and healthy environment

for all the individuals living and participating in the organization

Gateway Bank F.S.B., Oakland, CA 07/2008 -

12/2008

Teller

. Provided excellent customer service to all clients at the bank

. Safely handled and received documents and cash

. Dealt customers' transactions, big and small

. Delivered and completed all jobs internally as necessary and on time

. Worked with a team of tellers to achieve goals

NEK Insurance, Inc., El Cerrito, CA

12/2005 - 1/2008

Data Entry

. Files Acquisitioning

. Mailing documents

Volunteering:

49er's Food selling service 11/2006,

11/2007, 11/2008

. Cash register

. Organizing food

Bay to Breakers 04/2007,

04/2008

. Pointing directions

. Passing out packages

Chestermere Water Festival

08/2005

. Ushering

Oakland Public Library

12/2003

. Library assistant

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