Customer Service Manager

Location:

Posted:

October 11, 2010

Stephanie Gerstner

Pevely, Mo 63070

OBJECTIVES

To secure a career with a stable and strong company that is rewarding with development and benefits.

EDUCATION

Jefferson College

May 2010

Associates of Applied Science, Business Management, GPA: 3.8

EXPERIENCE

Guest Services Representative H o l i d a y I n n S o u t h C o u n t y

September 2009 – Present

Day-to-day operations of the front desk, checking in/out guests, reservations, ensuring 100%

customer satisfaction. Training new associates. Assisting human resources in posting to AR

accounts. Acting manager on duty when upper management are not present.

Cashier W a l M a r t

November 2007 – July 2008

Customer service, handling money, trainer, service desk.

Waitress H o W a h

January 2007 – May 2007

Handling money, answering phones, cleaning, ring out orders.

Front line T a c o B e l l

May 2006 – January 2007

Handling cash, ringing orders, drive-thru, prepping food, cleaning, answer phones.

Stephanie Gerstner

SKILLS

Data entry, Microsoft Excel, Word, Internet Explorer, Opera-PMS

REFERENCE:

Brenda Campbell Marianne Rogers Donna Schumann

Co-worker Catering Manager Executive Director

Jefferson College Holiday Inn South County Chamber of Commerce

1000 Viking Drive 6921 S. Lindbergh Blvd. 6921 S. Lindbergh Blvd.

Hillsboro, Mo 63050 St. Louis, Mo 63125 St. Louis, MO 63125

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