Customer Service Administrative Assistant

Wato D. Yattani *** W. Patterson Ave. (

Columbus, Ohio 43202

614-***-**** ( ***********@*****.***

Organized, energetic and detail-oriented professional with 10 years of

progressive experience in compliance and revenue collections in a social

health insurance industry. Recovered thousands of dollars through

membership registrations, debt collection and claims reduction. Ability to

efficiently enforce and resolve compliance issues. Team player with

excellent communication and Analytical skills, Excellent interpersonal

skills and office etiquette while multi-tasking and meeting tight

deadlines. Strong organizational and follow-up skills. Fluent in English,

Swahili, Oromo and familiar with Somali.

Key Competencies

Customer Retention Compliance Enforcement MS Office Suite

ISO 9001:2000 Office Administration Data entry

Customer Service Claims Processing Multi-lingual

Record keeping Clerical support Report writing

Professional Experience

National Hospital Insurance Fund ... Nairobi, Kenya 2001- 2010

Compliance Officer (2006 - 2010)

. Enforced compliance according to National Hospital Insurance Fund Act.

. Carried out inspection of company records.

. Collected revenue, penalties, debts and late contributions due to the

fund.

. Developed effective lines of communication with stakeholders and

employers through personal visits, written communication or via

telephone to ensure prompt delivery of services.

. Investigated fraud and prosecuted violators.

. Registered employers and contributors.

. Handled employer payrolls ensuring they were submitted on time and the

system was updated.

. Informed employers of their requirements and obligations.

. Processed and issued membership cards.

. Informed and educated all stakeholders of the National Hospital

Insurance Fund.

Registry Supervisor (2004 - 2005)

. Supervised registry officers.

. Ensured that all incoming mail was received, processed and available

to the action officers.

. Sorted and filed mail according to subject content.

. Dispatched all outgoing mail and ensured they were properly addressed

and sent promptly.

. Retrieved files and handled confidential files.

. Drew work plan for registry personnel.

Claims Officer (2001 - 2004)

. Carried out surveillance of the National Insurance Fund hospital.

. Examined and processed all claims documents.

. Kept accurate record of claims.

. Completed daily comprehensive reports regarding claims

Volunteer Experience

Nexus Counseling Group ... Columbus, Ohio

July 2010 - present

Administrative Assistant

. Provide general administrative functions; answer telephones, schedule

appointments, billing, filing and faxing.

Denison University ... Columbus, Ohio June 2010 - July 2010

Researcher

. Assisted Dr. Anita Waters, Professor of Sociology.

. Interviewed research subjects and helped with translation, recording

and transcribing.

Somali Women and Children's Alliance ... Columbus, Ohio June 2010 - July

2010

Teacher

. Taught classes in English as a Second Language (ESL).

Education

University of Nairobi ... Nairobi, Kenya

Bachelor of Arts in Sociology and Public Administration

Diploma in Human Resource Management

Contact this candidate