Customer Service High School

Joan M Foster

**** ******* ****

Groveport, Ohio 43125

PH614-***-****)

Cell 614-***-****)

E-mail ( ************@***.***)

Objective

To join a corporation and obtain a professional position in which I can

utilize my Dispatcher and Customer Service skills. To join a team where I

can advance based on my ambition and my job performance.

High school diploma and minimum of 20 years customer service experience;

industry experience preferred.

Outgoing, initiative-driven individual.

Highly organized; ability to multi-task in a fast paced environment.

Ability to effectively communicate with internal and external customers,

suppliers, sales reps, management.

Attentive to needs of customers, respond quickly and competently to

customer requests in a friendly, efficient, and helpful manner.

Ability to work with pricing levels, allocation of products and

substitution of products so orders are completed in an effective and timely

manner.

Basic computer skills; Microsoft Office, Word, Excel, Outlook.

Excellent typing and data entry skills with strong attention to detail and

accuracy

Employment History

CONNECT TV:

DISPATCHER: JUNE-2008 TO PRESENT

Tech assign route to driver in the morning make sure all route are covered

by lead tech thought out the south regional, I cover area from South

regional. Send tech e-mail there eta daily and I enter them into the

system. Make sure there priority are sent out to the daily. Deal with

install issue and refunds and etc work on computer excel, PowerPoint,

outlook and more

. Take customer calls, process orders, provide information, and

handle requests and complaints in a friendly, efficient manner.

. Ensure timely data entry of all purchase orders, faxes and

"standing orders" on a daily basis.

. Process returns and generate credits for discrepancies from

deliveries.

. Maintain communication with sales reps and other internal customers

FIRST TRANSIT

DISPATCHER-JAN- 2005-TO- MAY-2008

Supervisor for transportation drivers.

Check drivers for daily routes and assignments.

Communicate on 2-way radio.

Telephone to employees and customers.

Monitors and direct all emergency situations.

Communicate with maintenance personnel when vehicles need repaired.

Monitor driver destinations.

Give drivers instructions on GPS if lost.

Worked on the computer using windows and excel.

And did plenty of Data Entry.

CITY OF COLUMBUS - PUBLIC SERVICE

REFUSE DIVISION 1995-2004

CONTAINER HANDLER

Working in the warehouse for the City of Columbus keeping inventory

of all the supply's that was deceiver to the warehouse,enter all the

information into the computer daily, answer the phone,and work on

special event. Write a report weekly on every thing that was delivered that

week.

Repair and replace 90 gallon and 300 gallon containers through out city.

Logged in daily reports at the end of each shift.

Worked all routes through out the city of Columbus.

CITY OF COLUMBUS - TREASURY DEPARTMENT

DATA ENTRY 1993-1995

Entering and balancing utility payments.

Cashing of Payroll Checks.

Mail Room

EDUCATION

East High School

High School Diploma

References available upon request!

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