Customer Service Representative
Resume:
Jacquelyn M. Hall
Norfolk, VA 23502
***************@*****.***
objective
To pursue my career in becoming a Database Specialist.
SUMMARY OF QUALIFICATIONS
April 6, 2009 Lake Taylor High School/Vo-Tech Norfolk, VA
. Certification in Microsoft Office Specialist
. Receptionist/Office Aide
. Handling money/Cashier
. Customer Service Representative-Processing and
Distributing Loans/ Answering Phone Calls/Transferring
to Depts.
Work of experience
June 2007-Aug 2007 City of Norfolk/Summer Earn & Learn Program-
Norfolk Workforce Development Center Norfolk, VA
Office Aide
Used Microsoft Word to create, copy, edit, store, retrieve and print forms,
memos, and letters; using existing database or spreadsheet software to
create, enter, revise, sort or calculate and retrieve data for reports; and
uses graphics software to provide graphs and charts for reports and
presentations.
Prepares a wide variety of recurring correspondence, internal reports, and
other documents from information obtained from office staff, files and
other sources and reviews and finalizes documents prepared by others.
Screened incoming mail to identify what needs to be brought to the
attention of the supervisor, referred to the appropriate staff, or rerouted
to other organizations/offices. Establishes suspense dates as directed by
the supervisor and brings to supervisor's attention those that cannot be
met by requested dates.
Receives and directs telephone calls or visitors. Ascertains the nature of
the call or visit and provides complete and clear information that
addresses most routine or procedural issues. Based on general knowledge of
the organization, refers telephone callers and visitors to appropriate
staff or office. Personally answers routine, non-technical requests for
information such as status of reports, suspense dates and similar readily
available information. Provides follow-up on requests for information.
Updated and maintained office records of various types that may be needed
or will assist in the efficient operation of the office. Maintains, purges,
and disposes of office records/files in accordance with established
regulations, and procedures. Assists staff with clerical and procedural
requirements and instructions.
June 2008-Aug 2008 City of Norfolk/Summer Earn and Learn Program-
Oakmont Recreation Center Norfolk, VA
Recreation Aide
Responsibilities:
1. Assist in planning activities on a weekly theme.
2. Assist in set-up and preparation for the activities and organization of
program supplies
and equipment.
3. Assist, co-lead or lead high quality, hands-on activities in a safe
manner.
4. Participate in all-camp activities and field trips off site.
Additional duties include:
1. Participate in staff training.
2. Maintain positive staff, camper and parent relationships.
3. Complete one or more daily clean-up chores.
4. Other duties as assigned.
June 2010-August 2010 Loan Smart -Cash for Title Loan Norfolk, VA
Customer Service Representative/Cashier/Receptionist
Ensure that each customer receives outstanding service by providing a
friendly environment, which includes greeting and acknowledging every
customer, maintaining outstanding standards, solid product knowledge and
all other aspects of customer service.
. Processing and Distributing Loans
. Calling/Transferring Incoming/Outgoing calls
education
Sept 2005- June 2009 Lake Taylor High School
Norfolk, VA
Advance Studies Diploma
* Completion of Computer classes-Microsoft Word, Excel, and
PowerPoint
* Certification in Microsoft Office Specialist
Extracurricular activities
* Navy JROTC
* Tennis
* SADD
* DECA
* SCA
Volunteer experience
. Dwelling Place for Women
. Botanical Gardens Clean-Up
. Dreamkeeper's Academy/Lake Taylor Middle SchoolMentor
. Navy JROTC
. Open House
. Corresponding Secretary for Azalea Garden Middle School
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