Customer Service Sales

Karen M. Frank

**** ******* ***.

Safety Harbor, Fl. 34695

H: 727-***-**** C: 727-***-****

abjt5s@r.postjobfree.com

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A detail-oriented professional with an array of professional experience in

Statistical Surveying, Commercial Printing and Inside Sales. A reputation

for learning extremely quickly with an aptitude for technical

troubleshooting and problem resolution. Excellent at customer interaction

whether it be a customer service function - surveying, resolving problems

and meeting customer expectations - or telemarketing and inside sales.

. Customer Service

. Telemarketing

. Inside Sales

. Report Writing

. Technical Reporting

. Survey Taking

. Commercial Printing

. Problem Solving

PROFESSIONAL EXPERIENCE

US Census

4/2010 - 8/2010

Enumerator

. Went door to door to take census surveys by people who had not sent

them in via mail. Required much persistence as we had to either find

the people at home or conduct survey with a proxy.

. Maintained very high accuracy; project was competed on time and under

budget.

Nielsen Media Research - Dunedin, FL

12/2001 - 08/2008

Survey Process Analyst

Assisted programmers on special studies, which are defined as any survey

activity not included in "sweeps weeks" activity.

. Set up special reports and monthly tables for special studies.

. Trained people on reports and procedures

Survey Process Editor

Analyzed science, engineering, business and all other data processing

problems for application to electronic data processing systems.

. Analyze user requirements, procedures, and problems to automate or

improve existing systems, workflow and scheduling limitations.

. Developed and documented procedures. Interviewed on the phones. Set up

and analyzed various reports and tables.

. Heavy phone work: speaking with surveyed respondents to ensure

accuracy; cross-referencing reports and documenting results.

Metro Education and Entertainment - Clearwater, FL

6/1998 - 8/2000

Inside Sales Representative

. Sold magazine subscriptions via telemarketing.

St. Petersburg Times - Clearwater, FL

11/1996 - 3/1998

Carrier Assistant

. Substitute carrier - delivered newspapers in the absence of regular

carriers.

. Redelivered missed newspapers.

. Resolved customer problems.

Omni Print - Clearwater, FL

4/1995 - 4/1996

Folder Operator

. Set up folders by adding necessary angles, perforations, scores and

cutters.

. Maintained and adjusted folder machine.

. Largest job worked was for Eckerd Corporation - 4,000,000 pieces.

Karen M. Frank

Eva Tone - Clearwater, FL

8/1988 - 12/1993

Machine Operator

. Supervised temporary workforce.

. Set up and operated various folders including pocket and

pharmaceutical folders.

. Assisted press operators, saddle stitchers, cutters, die cutters and

bookbinders.

Danka Industries - USF Tampa

12/1986 - 12/1987

Service Technician

. Assisted set up and maintenance of all USF coin-operated copiers.

. Collected money from machines.

. Trained faculty, staff and students on how to use the machines, which

operated via money cards.

. Scheduled preventative maintenance, tracked machine performance,

purchased all supplies such as toners, paper, etc.

Eastman Kodak Company - Jacksonville, FL

9/1980 - 11/1986

Field Service Engineer

Xerox Corporation - New York, NY

7/1977 - 8/1980

Technical Representative

EDUCATION / TRAINING

S.U.N.Y Stony Brook

Majors: Math / Computer Science

Nassau Community College

Majors: Math / Computer Science

Dale Carnegie: Effective speaking and Human Relations

COMPUTER SKILLS

Microsoft Office Software

Type 35 wpm

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