Customer Service Manager

Summary of Qualifications

Four years of manager experience and four years of leadership experience as

a soldier in the U.S. Army Reserves. Proficient in the operation of

Microsoft Word, Excel, and PowerPoint. Over eight years of customer service

experience throughout entire work history. Possess over 120 college credit

hours, towards a degree in mathematics. Level one certified in combative in

the U.S. Army. Currently employed as a customer service/collections

representative for Zwicker and Associates, P.C. Attorneys At Law.

Experience in security, where often required to learn different procedures

for different work sites.

Zwicker and Associates Collector

March 15, 2010-Present

Make out-bound calls to people that have delinquent accounts that are up

for possible litigation. Try to persuade debtors to make voluntary payment

to settle their past due accounts. Communicate with lawyers hired by

debtors to get information to settle or code accounts properly. Responsible

to keep debtor information such as Social Security number, addresses and

banking information, secure. Responsible for filling out correct forms

based on specific settlement requests by debtor. Required to follow

company policy in order to ensure that all personal information will be

kept secure, organized and confidential.

810th Quartermaster Company U.S. Army Reserves Water Treatment

Specialist June 2006-Present

Attend monthly battle assemblies and yearly annual trainings. Help run

firing ranges at weapons qualification trainings. Trained and proficient on

different reverse osmosis water purification machines. When testing water

sources, required to know the specific amount of chemicals to add to make

water drinkable. Required to fill out forms to meet EPA guidelines. Have

had training on mechanics of different water tanks. Occasionally required

to do online water training classes.

Citi Bank Collector/Customer Service

April 14, 2009-June 08, 2009

Attempted to collect on debts that were anywhere from one month to four

months passed due by making out bound calls to card holders. Was required

to have weekly coaching sessions with managers in order to keep up on

regulation and company standards.

Securitas Flex Officer

June 05, 2009-November 25, 2009

On call 24 hours a day seven days a week, often worked seven nights a week

for eight hours or more a day. Went to different companies to provide

security for employees as well as company site. Required to learn different

company protocols and logging procedures. Often worked independently but

was also often required to work in teams to ensure the security of the

company site. Had to make sure to do routine walk throughs of site and

document all incidents. Often required to train new employees after just

getting to know the site's procedures.

Thomson Learning Value Added/Shipping

March 18, 2005-May 05, 2006

Often worked with a group of people to make sure text books were shipped to

schools and individuals. Was mandatory to know proper safety guidelines of

the warehouse to ensure minimum injury. Used specific scanning equipment

and procedures to make sure special orders were shipped correctly. Followed

company policy by stacking skids for re-stock.

Five Star Gymnastics Instructor/ Assistant Manager

August 07, 2001-Febuarary 19, 2005

Was responsible for the safety and well being of students of the gym also

responsible for employees when the gym owner was not available. Taught

tumbling classes with up to 8 kids at a time. Became an assistant

cheerleading coach for a JR cheer squad of 15 kids for one year. Directed

employees what part of the gym to use and what classes to teach. Often

represented the gym to help with the recruitment of kids to join the cheer

squad or take lessons.

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