Customer Service Technical Support
Resume:
Mitchell Ferro
**** ****** ***** *** ***** Winchester, OH 43110
614-***-**** (cell)
*.*****@*****.***
Summary: . Work well in a high pressure environment.
. Well-organized and efficient.
. Strong training skills.
. Skilled with computer systems and software.
. Self-starting, goal-oriented strategist whose confidence,
perseverance and vision promote success.
. Self-motivated and assertive.
. Quickly learn procedures and methods.
. Proficient in the use of various software packages including MS
Windows, MS Office.
. Expert technical knowledge of computers.
. Seeking an entry to mid level position within a company that has a
solid track record and can offer job security. I would prefer that this
position be in one of the following fields, Retail, Technical Support, Call
Center, Customer Service. I have experience in all the above fields and
would be a great asset because of this. I feel that my strengths are that
I am an honest, hard working individual that takes pride in a job well done
and tends to stick to my work more than most.
Accomplishments
Customer Service
A+ Certified
Technical Support
WPM (60)
Data Entry
Microsoft Windows Expert 3.x - Vista
Microsoft Office 2003 - 2007
Oracle 9
Remedy
Note-maker
PC Repair
PC Troubleshooting
Teamwork
Experience
Fry's Electronics Fishers, IN
Service Technician A+ Certified 04/2009 to 08/2009
. Refurbished laptops, desk stations, test stations, and various
computer components.
. Responsibilities included problem detection and solving, fixing and
reinstalling software and hardware.
. Did troubleshooting, diagnosed, installed, upgraded, configured, and
repaired computer systems and network system components.
. Repaired and upgraded hardware and software for PC systems.
. Installed and interfaced computer hardware including multimedia,
memory and video components and systems.
. Did troubleshooting on network connectivity, desktop configuration,
printers connectivity, and network access issues regarding permissions.
. Provided technical support for problems with sound cards, video
cards, network cards, modems, hard drives, hard disk controllers, and PCI
bridges.
. Changed mother board jumper settings.
. Added hardware to computer systems such as: hard drives, video cards,
sound cards, SCSI devices, printers and scanners.
. Provided technical support to end-users in hardware/software
proficiency.
Huntington Bank Columbus, OH
Digital File Imaging 11/2007 to 1/2008
. Entered alphabetic, numeric and symbolic data from source documents
into computer, using data entry device, such as keyboard and optical
scanner.
. Compared data entered with source documents, and re-entered data in
verification format on screen to detect errors.
. Deleted incorrectly entered data and re-entered correct data.
. Kept records of work completed.
. Successfully handled heavy workloads and deadlines on a weekly basis.
. Structured and maintained a filing system of bank records.
Teleperformance Columbus, OH
DSL Premium Technical Support 6/2007 to 10/2007
. Interpreted company policies and work procedures for employees
pertaining to customer contacts, service complaints, preparation and
disposition of work orders and maintenance of service records.
. Was instrumental in daily interaction with resolving conflicts with
customers internet connection and general PC issues.
. Evaluated work load and capacity of computer system.
. Successfully handled daily calls from frustrated customers.
McGraw Hill Gahanna, OH
E-Commerce 2/2007 to 5/2007
. Advised prospective students on selection of courses based on their
education and vocational objectives.
. Located and attached appropriate file to correspondence to be
answered by employer.
. Placed outgoing calls.
. Assisted educators, students and doctors in ordering materials via
the online system or helped them find a hard to find item. I was directly
responsible for refunds, returns and damaged products from orders placed
online. Oracle 9 and outlook were used on a daily basis to perform
essential job functions.
JC Penney Columbus, OH
Customer Service Representative 11/2006 to 1/2007
. Estimated date of delivery to customers, based on knowledge of own
firm's production and delivery schedules.
. Successfully handled heavy call volume of seasonal customers ordering
for the holidays from the JC Penney Catalog.
Call Tech Communications Columbus, OH
DSL Technical Support 7/2004 to 8/2005
. Did troubleshooting, diagnosed, installed, upgraded, configured, and
repaired computer systems and network system components.
. Did troubleshooting on network connectivity, desktop configuration,
printers connectivity, and network access issues regarding permissions.
. Provided technical support for problems with sound cards, video
cards, network cards, modems, hard drives, hard disk controllers, and PCI
bridges.
. Responded to written and telephone requests for billing issues did
troubleshooting on network connectivity, desktop configuration, printers
connectivity.
. Maintained high standards of excellence.
Education
ITT Technical Institute Hilliard, OH
Previously Pursuing Associate Degree in Computer Network Systems 2006
South University Online
Pursued B.A. in Computer Science 2006
. Incomplete
Penn State
Online
B.S. In Information Technology
Current
Hobbies: I enjoy reading online articles, magazines and periodicals
about the latest in technology, the newest improvements and
consumer purchasing trends.
Affiliation: CompTIA
References: Available upon request
Contact this candidate