Customer Service Representative

Latitia Stiener

Objective To become a team member so that I can utilize my

flexible analytical and problem-solving skills.

Provide loans processing procedure for customers .

Data enter inventory for Roadways and Brides

Experience 04/19/09 to 09/04/09

Montgomery

ER Solutions

(Credit And Billing Agent)

.Answer Phones from Customers

. Set Payment arraignments

.Process payments

.Set Reconnects and disconnects of service

.Assist Customer with Questions and Concerns

.

09/02/08 to 02/06/09

Montgomery

Alabama Department of Transportation

Clerical Aide (Records Management)

.Data enter records from Roadway and bridges from

the State of Alabama

Protect the Permanent Records of the Department;

.Increase the Efficiency of Records Creation,

Maintenance, Access, and Disposal;

.Assist in the Development of Electronic Records

Management Systems

Inventory Roadway and Bridges throughout the State

of Alabama

08/15/08 to 09/01/08

Easter Seal of Central Alabama

Montgomery

Day Care Teacher

Teach and Nurture Children of all ages

Provide guidance and care for children

01/31/2008 to 06/20/08

Alabama Acceptance Insurance Co

Montgomery,Al

Customer Service Representative

Provide Quotes to Customers

Take Payments /Answer Phones

Write policy for new Policy holders

2000-2006 Electronic Data Systems Montgomery, AL

Business Analyst

Solved loan consolidation problems by application

and procedure.

Served as liaison between customer and the

Department of Education.

Process loan application for approval

Handle irate and angry customers

Assist customers with questions and concerns

Served as training mentor for new customer service

representatives.

1998-2000 Manpower Temp Agency Montgomery, AL

Customer Service Representative

Answered customers' questions about consolidation.

Provided estimates and payment information.

Handle irate customers in professional and

proficient manner.

1998-2000 Honey Baked Ham Montgomery, AL

Cashier/ Trainer

Answered phone calls.

Operated cash register.

Trained new employees.

Education 1989-1991 Carver High School Montgomery, AL

Received Academic Diploma.

1992-1993 Alabama State University Montgomery, AL

Completed one year toward B.A in Business

Administration

Awards Received Outstanding Customer Service Award with

Loan Origination Center.

Received Outstanding Vocal Award

Received the Youth Coordinator of the Year Award

Award for Outstanding Volunteer of the Year

References By request

Phone: 334-***-****

Alt. Phone: 334-***-****

Email: abjt49@r.postjobfree.com

P.O. Box 9984

Montgomery, AL 36108

Contact this candidate