Customer Service Management

Brian J King

** **** ** ? Batavia, NY ***** ? 585-***-**** ?

abjt48@r.postjobfree.com

EDUCATION

Medaille College - Buffalo, New York

Aug. 2005 - Dec. 2007

. B.A. in Sport Management

. GPA: 3.72 on a 4.0 scale

. Nominated for National Honor Society - Dean's list all five

semesters

. Received Medaille Medal

. Major Subjects: Sports Promotion; Financial and Operational

Management; Sports Economics

. Member of Sigma Beta Delta (Business National Honor Society)

Genesee Community College, Batavia, New York

Aug. 2003 - May 2005

. Associate's degree in Sport Management

. GPA: 3.55 on a 4.0 scale

. Nominated for National Honor Society - Dean's list all four

semesters

EXPERIENCE

YMCA Buffalo Niagara, Northeast Family Branch

Aug. 2009 - present

Membership Coordinator

. Supervise front desk staff, interview and assist in hiring of

staff and train all front desk staff

. Operate multi-line phones, provide customer service to all

members/non-members of the YMCA

. Create spreadsheets in Excel to track member terminations, new

member accounts, accounts receivable and membership renewals

. Create/Assist in various promotional activities including

raffles, member of the month, membership appreciation days and

membership campaigns

. Assist in preparation of various events run by the YMCA as well

as other assigned projects given by YMCA directors

Medaille College

June 2007 - Dec. 2007

Office Assistant

. Worked with Associate Athletic Director on various projects

including a recruitment database in Excel for head volleyball

coach

. Extensive filing work, created various charts and tables in

Excel and assisted in PowerPoint presentations

. Sent out, received and distributed mail to various offices

Medaille College

Sept. 2005 - Dec. 2006

Library Clerk

. Provided customer service to patrons

. Responsible for filing, copying, scanning and other general

office duties

. Worked extensively on various projects in Excel, Word and

PowerPoint

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