Customer Service Representative
Resume:
LaQuan Nyree Toomer
Jacksonville, Fl 32218
Objective: To obtain a challenging position with a progressive organization, where I can utilize my work
experience, skills and training to further enhance my desire for self-improvement and add value to the
team goals. My work experience includes the following skills: Scheduling Logistics Analyst, Microsoft
Certification, Office procedures & Resources, Customer Service, Internet navigation,
Database/Spreadsheet software and manipulation, Filing, Sales Consultant, and type 35 wpm.
Education October 2006- Present
University of Phoenix
Currently enrolled at the University of Phoenix pursuing a Bachelors degree in business management with
a GPA of 3.3.
Blue Cross Blue Shield of Florida September 2004- Present
Service Associate III (State Accounts)
Duties include keying and processing state for Florida employees PPO claims using diamond, legacy,
quest, and some Seibel. Duties also includes processing Entry exception cases, Held codes, and reverse
rekeys using convergence ICB, CMCA, MCG and a host of other systems to determine eligibility. I have
proficient knowledge of both ERISA and HIPPA guidelines. Received a rating of four on the annual
performance review out of a possible five and participates in numerous ERG's.
Service Associate III(Blue Card)
Responsible for providing quality customer service to healthcare provider in regards to Blue Card claims.
Duties include but not limited to taking inbound telephone inquiries, researching written images, and
providing accurate claim status using Diamond, RBMS, EBT, EVT, Unified Networks, CMS, CICS,
Legacy, Quest, IMS, PIP, Claim Check, Formats Database, and a host of other systems. Also served as a
SME (Subject Matter Expert) and assisted other seasoned representatives and new hire trainees with
simple and complex issues. I also served as a backup Senior Advisor on numerous occasions.
Cingular Wireless- Jacksonville, FL September 2003 – March 2004
Customer Service Representative/Retention
Responsible for taking inbound phone calls assisting current Cingular Wireless customers with billing
issues and other question or concerns about their Wireless services. Duties also included retaining
customers by offering various products and services to renew the customer’s contract. Maintained quality
customer service and also received numerous customer and management commendations.
INNOLOG/SASR- Orlando, FL July 2002 – January 2003
Logistics Analyst/Scheduler
Responsible for all SASR/TSA scheduling at the Tallahassee, Orlando, and Hilo Hawaii Airports, by using
a web based tool (Schedule Source) to produce a schedule for the Permanent and Mobile Screening Force
that the Federal Security Director has to approve. Responsible for knowing the parameter and inputting
external factors into Schedule Source that will allow for scheduling flexibility. Provider support to the
Adminstrave/Date entry Staff, Ensured files and Documentation on all Screeners were accurately entered
and tracked with in the personnel database.
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