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Customer Service Management

Location:
Phenix City, AL, 36869
Posted:
October 10, 2010

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Resume:

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Thomas C. Diggs MPA

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*** *. ***** **., ****** City, AL 36869

Home 334-***-****, abjt41@r.postjobfree.com

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Summary

Designed and administered proactive programs, procedures and plans related

to compensation, benefits and employee relations. Executed recruitment

plan to hire the best candidates in the industry in support of customer

requirements. Provided guidance and training to managers and employees on

employee relations issues, compensation and benefits. Audited job content

and prepared job descriptions. Developed and participated in

compensation/benefit surveys to analyze company's competitive position.

Administered and communicated the company's benefits program plan options,

features and enrollment requirements; assisted employees with benefit claim

administration inquiries. Analyzed cost-containment strategies and ensured

companies compliance with federal and state laws governing compensation,

benefits and employment practices. Responded to EEOC charges and claims.

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Highlights of Qualifications

. Designed training programs. (ADDIE)

. Supervised performance management programs, which lead to increased

productivity of employees.

. Conducted Qualitative and Quantitative Analysis; it served to help

the organization reduce its overhead by twenty

percent.

. Knowledgeable of federal document retention requirements.

. Conducted corporate restructuring that allowed the organization to

stay in business.

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Experience

2003 - 2009 HR Generalist

Diligent Contracting Atlanta, GA

. Managed COBRA, FMLA, FLSA, HIPAA, OSHA.

. Managed labor relations, compensation reviews, recruitment,

employee training, and policy development.

. Performed all new employee orientations and administered the

company benefit plans.

. Planned and conducted staff meetings focusing on employee

relations and productivity.

2001 - 2003 HR Consultant

The Malachi Group Inc. Atlanta, GA

. Conducted SWOT analysis

. Developed and presented training seminars, new employee

orientation, team building skills, effective

communication and listening skills, diversity

awareness issues, crisis and time management, career

development, self-esteem and personal reflection, and

creative thinking workshops.

. Presented management-training programs covering policies,

procedures, employee relations and retention,

development, employment law, recruiting, recognition,

and discipline programs.

1996 - 2001 Store Manager

TAKE 2 Atlanta, GA

. Planned and participated in the recruitment, selection, and

training process for stylist, and conducted assessment

interviews and recommendations on new employee

selection.

. Responsible for OSHA compliance and various safety and

security programs.

. Accountable for all day to day company operations; bank

deposits, merchandizing, imputing & filing invoices,

handling customer service issues, etc.

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Education

2005 M.S., P.A. /HR Management

Savannah State University Savannah, GA

2002 B.S., Political Science/Psychology

Savannah State University Savannah, GA

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Software

. PeopleSoft HR; Oracle HR; Exponent HR; Unicru; Kronos;

SPSS; Callados; Microsoft Word, Outlook, Excel,

Access, FrontPage, Project Management Professional,

Publisher

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Certifications

National Association of Certified Home Inspectors (NACHI), Home

Inspection Foundation (HIF), Professional in Human

Resources (Dec. 2010) PHR

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References

Available upon request



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