Project Manager Customer Service
Resume:
Jorge E. Alvarado
***** ********* **. ~ Fremont, California 94555
713-***-**** Mobile
abjt2v@r.postjobfree.com
QUALIFICATION SUMMARY
Results oriented team player with more than 20 years of progressive
management experience within large healthcare organizations. Knowledgeable
in management production, engineering and maintenance operations,
regulatory compliance, finance, utilities management, construction
development, and personnel management in the healthcare arena. Excellent
communicator with the ability to develop and foster productive and
efficient teams able to meet organizational goals. Dynamic speaker with
excellent presentation and facilitation abilities. Speak, read, and write
Spanish and German.
Governance and Compliance Initiatives Strategic
Leadership
Maintenance/ Facilities Operations Project
Management
Technology Implementation Innovation
Team Building/Collaboration Communication
PROFESSIONAL EXPERIENCE
STANFORD MEDICAL CENTER, Palo Alto, CA
613 bed teaching facility.
Assistant Director Engineering and Maintenance, 2008 to Present
Administrative oversight of Engineering and Maintenance operations at
Lucile Packard Children's Hospital, Stanford School of Medicine, and the
Work Control Center. Accountable for Performance Improvement of existing
protocols, Regulatory Compliance, Utility Management, and Project
development support. Serves as Administrative partner for all budgets,
financial and administrative issues to the General Services Executive
Director.
. Directed, mentored, and supervised Chief Engineers at Lucille
Packard Children's hospital, Stanford School of Medicine and
staff in facilities maintenance operations to ensure Joint
Commission compliance.
. Development of a five year strategic plan initiative for
Quality Improvement of Mechanical, Electrical, and Plumbing
Systems.
. Managed and supervised CMMS (Computerize Maintenance Management
System) for The Stanford Medical Center for report tracking, and
compliance documentation.
. Improved process and protocols for work orders response and turn
around time to improve service excellence.
. Defined and foster relationships of accountability of the
Stanford Medical Center utilities budget (19 Million) with City
of Palo Alto, CA representative for better management of
billing, coding, and financial responsibilities of utilities
operations.
. Improved Methods for Chief Engineer to conduct tracking of
departmental expenditures, and financial commitments for better
management in support of maintenance operations.
. Validated capital request, action plans, and cost estimates for
projects within both organizations(LPCH and SOM).
. Defined yearly budget with Chief Engineers and monthly tracking
of operations cost and variances.
. Quality Assurance Liaison for utilities billing and energy
rebates.
. Implemented a process for documentation and matrixes review to
ensure State regulatory compliance and Joint Commission
Accreditation requirements were in place and validated at 100%.
. Improved process and protocols for Human Resources issues in
alignment of state labor laws and policy guide lines.
.
MD Anderson Cancer Center, Houston, TX
507 bed teaching facility is the largest cancer center in the world.
Physical Plant Supervisor, 2003-2008
Overall responsibility and oversight for the Engineering and Maintenance
operations consisting of 24 offsite properties and facilities management
campus wide. Duties ranged from management of all maintenance personnel,
contractors, and support elements within this large healthcare facility.
Responsible for Engineering and Maintenance operations, Joint Commission
regulatory compliance of hospital Ambulatory care operations, preventive
maintenance programs, and local jurisdiction code compliance.
. Improved maintenance operations to support Joint Commission Core
Measures for the Building Maintenance Program (BMP) from 50-
100%.
. Defined Accountability and research of maintenance shutdowns of
utilities and hospital systems to mitigate patient impact and
loss of revenue.
. Implemented a process for documentation and matrixes review to
ensure regulatory and compliance requirements were in place and
validated at 100%.
. Defined and implemented classification of Preventive Maintenance
Checks Services (PM's) work orders to ensure Joint Commission
regulatory compliance for 90 and 100%.
. Development and implementation of contractor monitoring for
above the ceiling work and permit requirement to prevent fire
wall violations and code enforcement.
. Development of Cafeterias maintenance process and schedule for
testing and servicing of support equipment to prevent grease
fires.
. Improved physical plant process for Preventive Maintenance
program and asset prioritization and life cycle validation.
Project Manager and Coordinator BAS (Building Automation Systems), 2004-
2005
Overall responsibility for support group projects of HVACs systems,
Instrumentation reporting, and monitoring of all critical equipment. Worked
with the institution's BAS Customer Technical Support, troubleshooting and
diagnostic testing team. Lead team members within the BAS group for
commissioning and retro-commissioning in verification of point-to-point
validation and sequences of operations for all automation systems in all
campus buildings.
. Development of process for testing and documentation of
equipment commission records for upgrade improvement assessment
surveys.
. Defined and implemented protocol to track vendor /contractors
while conducting within MD Anderson's premises via Website of
BAS systems.
. Established Preventive Maintenance program for 560 Building
Automation Panels to maintain accurate records and point
availability.
. Development and implementation of utility metering systems to
validate utilities consumption and validation of billing (
Electricity, Domestic Water, Chill Water, Steam and Fire
Sprinkle Water).
. Implemented Critical Alarm Blocks to monitor status of equipment
used to store specimens under research and development via BAS.
. Lead Commissioning team member for HVAC, lighting, and
Electrical systems.
. Project team member for troubleshooting Utilities disruptions In
Electrical, Mechanical, Plumbing, and domestic water systems.
Maintenance Coordinator Research and Education Division 2003-2004
Overall responsibilities to support the clinical research labs, animal
research facilities, and faculty housing at the largest research cancer
center in the world.
. Development and implementation of work order process and
assignment to specific support services and designated areas to
improved turn around time and customer service.
. Define and implemented coordination of the work with shops and
departments to ensure Intermediate Life Safety Measures (ILSM)
and Infection Controls (IC) measures were implemented for
compliance.
. Implemented weekly and monthly reporting systems for mission
areas to contrast productivity and preventive maintenance work
orders (PM's) for maintenance operations compliance validation.
. Improved maintenance operations by development of existing
process to implement prioritization and direct contact with shop
supervisors to triage shop work orders.
All Tech Services Houston, TX Under ground Cable Company, 2002-2003
Administrative Management Consultant for business operations in areas of
production, policy development, finances, and human resources. Developed
and implemented strategies for new customer service functions and
vendor/supplier relations.
. Development and implementation of business plan, Marketing
strategies, and advertisement to promote business growth and
target new customers within the industry.
. Development and implementation of policies and process to ensure
labor law compliance state and federal in the areas of
diversity, equal opportunity, and affirmative action.
. Assisted client to established, organization of accounting, Pay
roll process, and Invoice Billing and Coding.
J&M Communications & Electronics, Houston, TX 1995-2002
Business Operations Manager (Part Time) Oversight project crews and
directed personnel for several company job sites in the communications
industry. Managed productivity, finances, and customer service requests for
the organization. Managed and supervised personnel during the construction
phase of integration for electrical and electronics systems. Designed and
engineered closed-circuit television and satellite systems.
. Engineer and designed Close Circuit Television Systems (CCTV)
Satellite Video Systems.
. Engineer and designed Sound Systems such as Overhead paging,
Entertaining Sound, and Video Systems.
. Developed and designed Security Systems such as Infant Abduction
Alarms, Home Alarms, and Fire Alarm Systems.
. Project Lead Manager for Nurse call Systems, Visual Systems,
and Panic Alarms, retrofit and installation ( Executone, Dukane,
taktone, Rawling Borg, and Wescom).
. Established Company Safety Policies, Training, and Record
keeping to ensure OSHA compliance.
. Development and implementation of Policies and Procedures to
ensure labor law compliance state and federal in the areas of
diversity, equal opportunity, and affirmative action.
. Assisted client to established, organization of accounting, Pay
Roll process, and Invoice Billing and Coding.
Memorial Hermann Health Care System, Houston, TX
3514 bed teaching facility Memorial Hermann is the largest not-for-profit
healthcare system in Texas and serves the greater Houston community.
Operations Manager and Supervisor 1986-2002
Oversight the Electronics and Communications Sections of the Clinical
Services Department, Office staff, Technical Personnel, and Contract
Workers within Facilities Engineering department. Managed the Preventive
Maintenance Programs (PMP) and inspections of all Life Safety Equipment to
ensure code compliance and certification requirements. Planned, organized,
coordinated, and supervised department projects to meet schedules. Worked
with facilities operations on the coordination and supervision of multi-
craft projects. Supervised 2.2 million square feet of real state property
for facilities operations in a large Hospital environment.
. Development and implementation of strategic protocols in Fire
Alarm testing and record keeping for Regulatory Compliance.
. Project Lead Manager for Nurse Call Systems, Visual Systems, and
Panic Alarms, retrofit and installation (Executone, Dukane,
taktone, Rawling Borg, and Wescom).
. Defined and implemented coordination of the work orders with
shops and departments to ensure Intermediate response.
. Accountability of all life safety Systems inspections,
preventive maintenance, and documentation.
. Implemented a process for documentation and matrixes review to
ensure State regulatory compliance and Joint Commission
Accreditation requirements were in place and validated at 100%.
. Accountability of all life safety Measures (ILSM) and Infection
Controls (IC) in alignment with department projects.
. Coordinated and Supervised troubleshooting, installation, and
retrofit of all communication systems (TVs, Nurse Calls, Fire
Alarm devices, and Security Alarms).
. Responsible for the oversight of documentation and records for
regulatory compliance for accreditation.
. Project Manager for all Clinical services projects,
Communications Projects, and Audio Visual Projects (Hospital
page, CCTV, Sound Conferencing, and Nurse call systems)
. Planned and facilitated training session on Fire Alarm Systems,
Sprinkle Systems and Nurse Call systems.
. Quality Assurance Liaison for facilities regulatory compliance
issues with local and state health department, Fire department,
and Safety.
U. S. Army-Overseas Tour of Duty, 1974-1986
Positions included Acting First Sergeant, Tank Platoon Sergeant, Master
Gunner, Military Tactical and Technical Advisor, and Instructor to foreign
officers at United States Army Armor School. Tours served in Europe,
Southeast Asia, and Middle East. Responsible for the combat readiness of a
tank unit, and its support elements, and other duties as assigned.
EDUCATION
> MBA Master Business Administration (Ground)from the University of
Phoenix, Houston, TX
> BSM Business Science Management (Ground) from the University of
Phoenix, Houston, TX.
> AAS Electronic Engineering Technology National Education Center,
Houston, TX.
CERTIFICATIONS
> BAS Certification on Automation Controls, Siemens Houston, TX
> NFPA Certification fire alarm systems, Houston, TX
> Hill-Rom Certification in hospital equipment,
Batesville, IN.
> Nurse Call Systems Executone, Dukane and Rouland Borg
communications, Chicago, ILL
PROFESSIONAL ASSOCIATIONS AND COMMUNITY SERVICE
Participated and led numerous Industry and Civic organizations. List
available upon request.
Contact this candidate