Customer Service High School
Resume:
MonaLisa Shavers
Terry, Ms. 39170
*************@*******.***
Professional Objective: To secure a full-time position an opportunity for the professional growth and
Development.
Educational Background: High School Diploma, Wingfield High School, June 2, 1993
Certificate of Completion, Office Management, Albany Technical Institute,
September 22, 1994
Certificate of Completion, Medical Terminology, Career Development Center
June, 6, 2001
Work Experience:
09/09 to Present Global Forensic- Records Manager, Duties included organizes medical
Examiner case flings system and maintains record fillies, archives and book
Registers. Accepts and processes subpoenas, service as a liaison between the
Courts and doctors with communication in a timely and accurate manner.
Serves as Custodian of records, Receives telephone inquiries to the Medical
Examiner’s office and routes calls to the appropriate personnel as needed.
Receives complaints, inquires and request from the general public, families
Of decedents and outside agencies. Copy and submit
Required reports, orders and maintains all office supplies.
11/06 to 07/09 A. Terrel Williams & Denise Phillips M.D. Medical Biller, Duties include
Filing claims electronic and hard copy. Working daily reports, correcting
Bill errors and adjusting accounts. Responsible for compiling amounts owed
To medical facility review and maintain orders, invoices and records to
Ensure accuracy maintain all payment records. Print monthly statements
For patients, post charges and payments from insurance company and
Personal payments. A/R follow up and schedule appointments. Back up
Receptionist and Collections.
07/06 to 11/06 Southern Healthcare Agency/ Pharmerica. Claims Department, Duties
Include processing claims for payments. Working daily reports. Assisting
Insurance company with questions and adjusting accounts.
10/98 to 05/06 River Oaks Hospital, Insurance Biller. Duties include filing claims electronic
Hard copy, working daily reports, correction bill errors and adjusting accounts.
Follow up on claims, assisting patients and insurance company with questions
About bills and documentations. Specialty Medicare/Medicaid
SKILLS: Strong customer service skills, strong leadership abilities, courteous
Professional and organizational skills. Great communication and motivated skills.
Excellent computer skills, 10-key and data entry. Able to handle multiple tasks
In a timely manner.
Contact this candidate