Customer Service Insurance

Carol S. Ryan

**** ****** ******

Lincoln, NE ***16

402-***-****

***.*****@*******.***

Summary

I am seeking a clerical position with opportunities for potential growth.

I have over 10 years of experience working in the insurance field and have

a proven record of high productivity and accuracy. I am currently taking

classes at Southeast Community College. I also have a strong work ethic

and I am a dependable team player.

Work History

Policy Document Specialist, Lincoln Benefit Life (Allstate), May 2005 -

Present

. Accurately assign policy numbers to new business applications and scan

applications

. Extensive work with Filenet and ASW systems through Input/Accel

software

. Sort, prep, batch, and scan member records other paper documents in

high-speed scanners

. Process incoming mail and other paper documents

. Develop partnerships with other departments in order to enhance

service to internal and external customers

. Recognized for being in the top 5% in production for three straight

years

. 100% of productivity and accuracy goals met each of the last 4 years

. Promoted based on consistent level of performance in previous position

File Room Clerk, Lincoln Benefit Life (Allstate), May 2002 - May 2005

. Retrieve, store, and file all paper records/policy documents located

in the central file room

. Set up paper files and incoming paperwork into batches appropriate for

scanning

. Provide policy file storage and retrieval for internal customers

. Operated Kodak scanners, copy machines, and fax machines

. Utilized programs such as Mainframe, CK4, Client File, File Net, and

Image Workflow

. Prepared daily statistical reports using Microsoft Excel

. Maintained file room upkeep

. Recognized as File Room Team Player of the Month on 4 separate

occasions

File Clerk, Kelly Services, October 1998 - May 2002

. Serve as a Temporary Employee at Lincoln Benefit Life

. Organize and file member records

. File, sort, and organize mail

. Provide excellent customer service to internal customers by managing

requests within expected turnaround time 100% of the time

. Manage off-site database and the file tracking database

. Recognized as Temporary Employee of the month on 2 separate occasions

Computer Skills

. Proficient in: Microsoft Office: Word, EXCEL, PowerPoint, and Access;

Scanning and Imaging Programs: Mainframe, CK4, Client File, File Net,

Image Workflow

Education

I am currently taking classes at Southeast Community College

Contact this candidate