Customer Service Years Experience

Formal Education

Oakland University, Rochester Hills, MI

Bachelor of Arts in Anthropology, Biology Minor, 2005

Acquired Skills

Pet Care and Animal Handling

I am experienced with handling dogs of a variety of breeds, sizes and

temperaments and can lift dogs up to 75 pounds into a tub and perform basic

maintenance grooming such as bathing, ear cleaning, tooth brushing,

expressing anal glands, nail clipping, brushing and clipping mats. I am

also pet first aid and CPR certified through the PetSavers program and

familiar with many common medicating procedures such as subcutaneous

injection and pilling for a variety of animals including cats, dogs and

reptiles. I train dogs using positive reinforcement methods and have been

trained in the use of other methods. I have experience managing large packs

of dogs in an open play environment and am able to effectively prevent

aggression, break up fights calm overstimulated dogs and help nervous dogs

assimilate into the pack. I am also experienced in kennel maintenance,

including following cleaning and feeding protocols.

Computer Skills

I have a high comfort level and ten years experience using the Windows

Operating System, the Microsoft Office Suite and the Internet, five years

experience using the Banner system at Oakland University and a functional

skill level with HTML and various web editing, and various content

management and social networking resources available on the web.

Customer Service and Clerical Skills

I have more than ten years experience performing general office duties

including filing, record-keeping, scheduling, general organization,

answering multi-lined phones and quick and accurate data entry in excess of

60 wpm. I have provided customer service in person, over the phone and in

writing in retail and office settings for over fifteen years and in clients

own homes for over 2 years. I have experience with document formatting and

proofreading, editing and maintaining websites and newsletters. I am also

familiar with the use of a cash register and have experience handling

money, making change, counting in and out and making bank deposit drops.

Professional Experience

Camp BowWow, Clarkston

Camp Counselor Feb 2010-present

Supervised canine play groups of up to 20 dogs with an eye toward safety,

assessed new dogs temperaments, made decisions about the composition of

play groups after analyzing dogs' personalities and playing styles,

maintained cleanliness of lobby, rest rooms, kennels and play yards, fed

and medicated dogs according to clients' specifications, bathed and dried

dogs, trimmed nails and provided first aid for minor injuries.

Dog Training in Your Home, Oakland County, MI

Dog Trainer Nov 2007- present

Provided quality dog training services at my clients' convenience,

communicate behavior and training instruction clearly, provide exceptional

follow up services and communicate client needs to the regional manager.

Oakland University - Rochester, MI

Transfer Services Specialist Academic Records Office, 2005-2009

Responsible for building and maintaining the transfer equivalency database

in Banner, producing reports in Access and Excel, reviewing equivalencies

with faculty and staff and assisting in expediting processing of student

records, and formatting and submitting transfer equivalency information for

inclusion in the Michigan Transfer Network database.

Student Laboratory Assistant OU Biology Laboratory 2003-2004

Maintained laboratory stock and cleanliness, sterilized equipment using the

autoclave, cataloged digital photographs, typed research notes, recorded

observations of changes in cell cultures, fed and maintained cell culture

environments, proofread researcher reports and articles. Research involved

stem cell differentiation, using stem cells to test toxicity, and using

bacteria to remove environmental toxins.

Salvation Army

Closing Supervisor Auburn Hills location 2002-2004

Assisted customers, maintained cleanliness of the store, counted registers,

closed the store, made the nightly deposit.

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