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Customer Service Representative

Location:
Pleasant Hill, OH, 45359
Posted:
October 10, 2010

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Resume:

CARRIE D. COKER

** *** ***** *****

Pleasant Hill, Ohio 45359

937-***-****

abjt08@r.postjobfree.com

EXPERIENCE

Liberty Savings Bank, FSB, Dayton, Ohio 45402

Facilities Coordinator (1999 – 2009)

• Coordinated functions related to building facilities for 50+ locations by communicating with

employees, contractors, landlords and tenants.

• Negotiated contracts for regular maintenance and tenant leases.

• Identified needs, authorized and scheduled repairs, then followed-up on work results.

• Managed on-site and out-of-state remodeling projects.

• Converted all paper recordkeeping to Excel; Implemented vault retention program for files.

• Programmed new property management software to meet needs of company and department.

• Operated Facilities Management Dept. helpdesk.

• Constructed digital documents for the Corporate Security Director.

• Catalogued and coded all blue prints; Created storage system for 80 year old documents, elongating

their shelf life.

• Maintained accurate records and tracking reports on projects and maintenance, leases and deeds, as

well as bids and invoices.

• Provided superior service by responding to requests in a timely manner and maintaining

confidentiality of sensitive documents and issues.

Loan Processor (1997 – 1999)

• Completed final review and follow-up requirements for automobile, home equity and personal

consumer loans.

• Documented, processed and serviced the consumer loan portfolio.

• Prepared loan packages for various states.

• Assisted in preparing and filing security instruments.

• Encoded loans onto computer system, posted payments and maintained system and files.

Assistant Underwriter (1996 -1997)

• Provided assistance and support to underwriters with daily volume of consumer loan applications by

obtaining credit reports, researching, organizing and preparing applications for analysis, as well as

ordering title searches and appraisals.

• Maintained daily work flow by tracking applications and entering information into database.

• Prepared production reports for management.

Customer Service Representative (1995 – 1996)

• Opened new accounts and cross-sold various bank products and services.

• Identified customer needs and recommended specific products, as well as made appropriate referrals

to various specialists.

• Handled all basic banking transactions including receiving funds, posting, paying out funds,

balancing and proofing.

• Responded to inquiries regarding interest on loans and earnings on accounts.

COMPUTER SKILLS

Word, Excel, PowerPoint

EDUCATION

University of Rio Grande, B.S. Mathematics, minor Chemistry, 1995, Cum Laude



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