Customer Service Manager

Neil D. Isaacs

P.O. Box *** ? Haslett, Michigan *8840

(H) 517-***-**** (C) 517-***-****

abjsys@r.postjobfree.com

Client Services/Account Management Professional

Energetic, creative and industrious client services/account management

professional with a solid record of achievements...broad-based experience

in computer software, on-line information services, credit card processing

programs, lawn care services, financial products, and long distance

services...keen understanding of the critical relationships between

operations, sales and marketing...demonstrated ability to analyze complex

situations, design practical solutions, and implement cost-effective

plans...extensive knowledge in Microsoft Word, Excel, Power Point, Outlook,

Lotus Notes, customer relationship management software and web site

development...Strong oral/written communication, problem solving,

mentoring/coaching and time management skills.

Technical Expertise

? Software Support ? Strategic

Marketing ? Consumer Product Training

? Presentation Skills ? Computer Hardware

? Analyzing Client Needs

? MS Office ? Problem

Solving ? Verbal/Written Communication

? CRM Software ? Customer Service

? Leadership/Supervisory Skills

Professional Experience

Jackson National, Lansing, MI. 2009-Present

Customer Support Representative

. Placed in the 98th percentile of telephone support representatives.

. Consult with appropriate staff to obtain solutions to client issues

and follow-up with clients to ensure that the issues have been

resolved to the client's satisfaction.

. Use the company tools to troubleshoot and analyze customer questions

regarding the products and regulations.

VisionIT, Lansing, MI. 2008-2009

Technical Support Representative

. Promptly troubleshoot problems reported by clients in a call center

environment.

. Supported custom and third party applications.

. Troubleshoot technical issues related to network connectivity and

hardware.

FNRES, East Lansing, MI. 1998 - 2006, Reseller 2007-2008.

(A provider of world-class technology, services and information for

real estate professionals)

Customer Support Associate.

Acted as liaison for RE/MAX International and the clients in directing

software support and maintenance of all software programs.

? Provided training and software/technical support to users.

? Recipient, 'Vice President's Award', 3 times for being the best

customer support associate.

Other pertinent positions: Manager: Client Development; Supervisor:

Sales/Marketing; Marketing

Representative; and Manager (25 employees): Marketing Division, 1985-

1997.

Accomplishments:

? Designed and implemented exceptional promotional strategies to

target specific demographics.

? Successfully increased customer retention by 50%.

? Received' Top Customer Support Associate' aware, 3 years.

Recognized by customers as providing extensive and thorough

support

Professional Development

Bachelor of Arts in Telecommunication, Michigan State University, East

Lansing, MI.

Studied Network Management at Lansing Community College, Lansing, MI,

2 years.

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