Customer Service Manager
Resume:
Megan L Soriano
Reno NV *****
510-***-**** cell
*****.**********@*****.***
Charles River May 2010- Present
Reno, NV
Animal Records clerk
Responsibilities:
Data entry, customer service. Responding to an minimum of 150 emails/faxes
a day, inventory, basic office procedures. Creating reports as needed by
upper management.
Wells Fargo August 2009 to
December 2009
El Cerrito, Ca
Teller
Responsibilities:
Servicing ATMS Machines, counting cash, making deposits for clients,
answering the phones, basic banking needs, sale referrals for loans,
checking and saving accounts, helping merchant tellers.
Banfield Pet Hospital May 2008 to August2009
Concord, CA 925-***-****
Client Service Coordinator/Assistant Office manager/front desk manager
Achievements:
Promotion to team lead/AOM after only 6 months
number one seller of services
number one CSC/speed/client accuracy
Responsibilities:
Checking in clients and pets, selling products, scheduling appointments,
referring new clients, reminder calls, faxing client information, cash
handling, new client letters, greeting clients, client complaints,
scheduling of employees, interviewing, hiring, training and marketing.
Bank of America Concord Main Office November 2007 to May 2008
Concord CA 925-***-****
Teller
Achievements:
Top five for referrals/sales
Top five for balancing accuracy
top five for most transactions per hour
Responsibilities:
Servicing ATMS Machines, counting cash, making deposits for clients,
answering the phones, basic banking needs, referrals for loans, checking
and saving accounts, helping merchant tellers.
Zales Jewelers March 2006 to January 2008
Antioch Ca 925-***-****
Administrative Assistant
Achievements:
Three 500 club inventory awards
Second highest repair margin in region
Promotion after three months
Number one in sales for admin's.
Number 2 seller in store in sales
Number 1 in warranty sales.
Type 50 words a min.
Responsibilities:
Conduct A.M. cash count, perform daily case count, research/rectify case
count discrepancies, complete daily sales roster, oversee bank deposit
procedures, check Z-NET for email/new information, process
incoming/outgoing repairs, perform shipping and receiving, place/follow up
on special orders, routine filing of credit applications, daily business
and picked up repair slips. Assist with Customer repairs, sales,
inspections, cleaning and returns. Receive versa-paks (new
merchandise),ensure replacement tags are attached to merchandise upon
arrival, process Jeweler invoices, process payroll, ensure time sheets are
signed by all associates, organize remounting shows, complete supply
orders, complete packing orders. Audit back office and floor cases, balance
repair department, price changes, new plan-o-grams/ new store set ups/ new
case displays, inventory, ensure 100% compliance to: Unmatched invoices,
missing in transits, credits. Documentation requests, planning/
coordinating Restyle events and sales
Pettin Place November 2002 to May 2006
Reno, NV 775-***-****
Animal care taker
Responsibilities:
Raising/ hand feeding baby birds, raising/hand feeding hedgehogs, basic
customer service, cleaning animal cages, giving animals fresh food and
water, ringing up customers, answer phone, restock merchandise, animal
food/pet consultant, preparing the store for opening and closing
EDUCATION:
Graduated with Advanced Diploma North Valleys High School, Reno NV 2003-
2006
Kaplan University currently enrolled BS in Healthcare Adminstration
projected graduation date Oct 2013
REFERENCES:
Linus McKibben Pettin Place Manager 775-***-****
Michael Constancio Zales Regional Sales Manager 916-***-****
Starlite Turpin Office Manager Banfield 925-***-****
Contact this candidate