Customer Service Administrative Assistant
Resume:
Tara R. Tolliver
Maysville, KY 41056
*************@*****.***
Administrative Assistant
o Dedicated and technically skilled business professional with a versatile
administrative support skill set developed through experience as an
office manager, secretary, administrative assistant and billing
specialist.
o Excel in resolving employer challenges with innovative solutions,
systems and process improvements proven to increase efficiency, customer
satisfaction and the bottom line.
o Offer advanced computer skills in multiple MS Office Suite versions and
other applications/systems.
o Ability to type 85-90 words per minute on average.
Professional Experience
Ohio Valley Heart, PSC - Maysville, KY
Billing Specialist August 2007 -
Present
Responsible to ensure all insurance claims are properly submitted and
inquire about reimbursements from insurance companies and patients.
Responsibilities include:
o Proficient with Microsoft Office 2007 Suite
o Industry software programs used are Lytec, Med AZ and Misys Tiger
o File medical claims for patients
o Medical coding
o Setup Payment plans
o Post insurance checks
o Post patient payments
o File insurance appeals
o Resolve patient disputes
o Run monthly patient statements
o Enter patient demographics
Dr. Gina Johnson-Higgins Family Dentistry - Lexington, KY
Office Manager May 2006 -December 2006
Responsible to ensure that the office ran smoothly and effectively, using
creativity, leadership, communication and organizational skills.
Responsibilities included:
o Team leader for office staff
o Scheduled and confirmed appointments
o Setup referral appointments with other Dr.'s and typed referral
letters
o Pulled, filed and dictated notes into patient charts
o Duplicated X-rays and sent record requests
o Ran daily financial reports and daily deposits
o Setup payment plans and loan approvals through banks
o Explained treatment plans, cost and procedures with patients
o Fielded all questions regarding billing and insurance
o Filed all claims and explained EOB's to patients
o Posted patient payments
o Handled all billing and collections
o Sent out weekly "thank you" letters for referrals
o Sorted and distributed mail
Tower Hill Insurance - Lexington, KY
Customer Service Representative July 2005 - April 2006
Responsible for interacting with customers by phone or in person to ensure
the best service possible. Answered customer questions regarding products
or services.
Responsibilities included:
o Answered incoming calls/Assisted customers with filing claims
o Answered status questions on existing claims
o Worked with insurance adjusters and CSR's for quality customer service
o Proficient with Microsoft Office
o Worked with ALMS, ImageRight, Pro V
Harrodsburg Independent Schools - Harrodsburg, KY
Administrative Assistant October
1997 - December 2003
Provided administrative support to departments and Managers. Duties
included general clerical, receptionist and project based work. Projected a
professional image in person and through phone interaction.
Responsibilities included:
o Answered multiple lines and scheduled appointments
o Data entry, filing, faxing, copying
o Sorted and distributed material
o Produced monthly reports
o Typed letters and memos for staff and principals
o Proficient in Microsoft Office Suite including Publisher
o Typed Purchase Orders and ordered supplies
o Processed financial transactions and prepared budget reports
o Took notes during staff meetings
o Student Technology Coordinator (1997-2001)
o Yearbook Advisor (1998-2001)
o Assistant Track Coach (2000)
Education
1996-2000 Maysville Community College Maysville, KY
o 33 hrs college credit, working towards Business
degree.
2005 Central Kentucky Technical College
Danville, KY
o 8 hrs college credits, working towards Business Degree.
REFERENCES AVAILABLE UPON REQUEST
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