Customer Service Account Executive

Michelle~Renee Richardson

PO Box **** Ontario, CA 91761

602-***-**** abjsuc@r.postjobfree.com

OBJECTIVE:

To secure a rewarding and challenging position with a progressive company

that will fully utilize my leadership, customer service, sales,

administrative, and collection skills.

WORK EXPERIENCE:

11/06 - 06/10 Banquet/Event Specialist

Executemps, Phoenix, AZ

-Customer service

- Cashiered

- Provided customer service

- Greeted/Seated/Waited on 10-80 guests of formal events

- Formal event set-up/preparation

08/08 - 04/09 Shipping/Receiving Liaison

Direct Alliance, Tempe, AZ

-Account Executive

-Customer service

-Monitored the worldwide shipments of office/computer products for various

Companies (i.e. Toshiba, Panasonic, Sony, Compaq, Xerox)

-Tracked shipping status

-Initiated billing

02/07 - 02/08 Store Manager

Extra Space Storage, Phoenix, AZ

-Account Executive

-Customer service/Sales/Collections

- Leased storage units

- Supervised 1-2 sales employees

- Managed facility reports and customer's account

- Made bank deposits/accounting

- Maintained facility grounds

- Held monthly auctions

07/02 - 03/06 Branch Manager / Sr. Loan Officer

People' Choice Home Loan, Inc., Phoenix, AZ

-Account Executive

- Supervised/coached 4-6 loan officers on a regular basis

- Assisted with processing needs

- Administered performance reviews and disciplinary actions

- Solicited 80+ potential clients per day

- Averaged 5-7 closings/$1.3 million in revenue per month

- Gold Club Member

10/00 - 01/02 Child Support Enforcement Supervisor

Arizona State Department of Economic Security, Phoenix, AZ

-Customer service/Collections

- Interviewed and trained 10-20 new hires per quarter

- Monitored the telephone/computer activity of 8-10 officers

- Administered performance evaluations

- Resolved escalated, complex, and high profile child support cases

- Researched and prepared legal reports for the family courts

- Conducted meetings on a regular basis

04/90 - 06/94 Customer Account Agent Supervisor

American Express TRS, Phoenix, AZ

-Account Executive

-Customer service/Sales/Collections

- Delegated responsibilities to a team of 10-15 members

- Monitored telephone/computer activity for quality assurance purposes

- Administered performance reviews for promotional purpose

- Reviewed department statistical reports daily, drafted monthly reports

for corporate executives.

- Exceeded monthly performance requirements on a regular basis

- Recipient of numerous awards and nominations

06/89 - 04/90 Trainer/Floor Lead/Supervisor

American Express FDR, Tucson, AZ

-Customer service

- Supervised 25-100

- Resolved escalated sensitive and high profile domestic/international

phone calls

- Trained 25 employees per class on appropriate call handling procedures

- Counseled employees on HR issues

- Implemented new call handling procedures as company needs changed

- Conducted monthly department meetings

EDUCATION AND SPECIAL TRAINING:

08/01-03/02 Ashworth College, Norcross, GA Major: Paralegal Studies

08/92-02/93 Rio Solado, Phoenix, AZ Major: Business

Management

08/84-06/86 Mt. San Antonio, Walnut, CA Major: Communications

COMPUTER AND OFFICE SKILLS:

Proficient with: Windows, Microsoft Word, Outlook, and Excel. PowerPoint

REFERENCES:

Provided upon request

SALARY REQUIREMENTS:

Negotiable base upon total compensation package and merit opportunities

Contact this candidate