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Customer Service Management

Location:
Essexville, MI, 48732
Posted:
October 11, 2010

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Resume:

Andrew J. VanSumeren

*** *. ****** **** ? Essexville, MI 48732

989-***-**** ? abjstq@r.postjobfree.com

QUALIFICATIONS SUMMARY

. 6 years management experience in fast-paced environments

. Proficiencies: Microsoft Word, Excel, PowerPoint, Access, Project

. Strengths: Leadership, management, time management, teamwork, work

ethic, organized,

attention to detail

EDUCATION

Northwood University - Midland, MI

Bachelor of Business Administration

December 2008

Major: Management Minor: Marketing and Language Arts

Cumulative GPA: 3.467/4.0

Scholarships: Free-Enterprise awarded on academic merit; Northwood

University

Athletic Scholarship in Baseball

Financed 100% of education through work, scholarships, and student

loans

RELEVANT EXPERIENCE

Subway Development

Business Consultant 05/2010

- Present

. Apply dynamic leadership abilities toward directing franchisee-

driven business development efforts to include strategically

advising professionals on methods to increase revenue, streamline

processes, and decrease operational costs.

. Cost-effectively negotiate franchisee funding based on detailed

analysis of annual reports, P&L statements, sales projections, and

balance sheets, along with expertly monitoring territory-wide

regulatory compliance via a proactive 22-step process.

. Contribute sharp interpersonal relations skills instrumental in

consulting with 41 top-performing restaurant operators to

successfully implement corporate policies / programs, business

planning, and financial reviews, as well as maximize overall

profits.

. Ensure optimal brand protection by conducting monthly evaluations

to generate resourceful feedback and improve operations.

Van's Clean-Up Crew - Essexville, MI

Team Leader 06/2003 -

Present

. Lead crew members in cleaning offices, landscaping, and snow

removal for commercial

and residential clients

. Utilized time management skills while working multiple jobs and

maintaining full-time

college course load

Citizens Bank - Bay City, MI

Customer Service Representative 04/2009

- 5/2010

. Work one on one with clients daily to prevent, help, and resolve

any problems they may have

. Handle large dollar amounts of cash and checks daily

CMW Real Estate - Frankenmuth, MI

REALTOR 02/2005 -

10/2007

. Managed multiple clients representing residential properties

. Utilized strong communication, interpersonal, and organizational

skills to educate clients

on properties and the buying and selling process

ADDITIONAL EXPERIENCE

Garber High School G.A.A. - Essexville, MI

Garber Athletic Association Volunteer

09/2001 - 06/2004

. Worked closely in raising money for all athletic programs

(concessions and other events)

. Obtain and retain athletic facilities and team necessities

Northwood University - Midland, MI

Student Assistant 09/2006

- 05/2008

. Assisted with game day operations for football, basketball, and

baseball games

. Prepared amenities for guests, referees, and coaches, ensuring

enjoyable experience

LEADERSHIP

Northwood University Baseball Team 2006 -

2008

Saginaw Valley State University Baseball Team 2004 -

2005

Kellogg Community College Baseball Team 2002 - 2004



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