Customer Service High School
Resume:
Shakeya Collins
Jacksonville, FL 32218
***************@*****.***
Objective
Seeking a position in an environment, where there is a need for a variety of office management tasks including –
computer knowledge, organizational abilities, business intelligence and database program use.
Experience
Wachovia Bank, Chesapeake, VA July 2008 - April 2010
Teller
Provide teller transaction quality and efficiency to customers who prefer face-to-face interaction. Uncover customer
needs beyond the immediate transaction. Educate customers about sales and service delivery options. Achieve sales
goals each month, my goals are: transaction quality, efficiency, customer relations, customer education, and teamwork.
MWR Youth Activities, Sasebo, Japan August 2006 – March 2008
Recreation Attendant
Duties include assisting in planning and implementation schedule of events for youth ages 5-12.
Assist supervisor with monthly newsletter, and daily paperwork. Provide information to patrons in person and over the
phone about programs and upcoming events. Work special events sponsored by MWR Youth Activities. Process
monthly payments, and assist anywhere else throughout the facility where help is needed.
Cingular Wireless Call Center, Jacksonville, FL November 2003- April 2005
Customer Service Representative
Retain Current customers, update customer accounts, upgrade and renew service agreements.
Resolve customer issues or concerns with service.
Education
University of Phoenix
Bachelor of Science Present
University Phoenix, BSEE – Bachelor of Science in Education/Elementary
University of Phoenix
Associates March 2010
Associates of Arts in Human Service Management (AXIA)
Sandalwood High School, Jacksonville, FL
June 2002
High School Diploma
Skills
Presentation, training, leadership / team Building, time / deadline management, attention to detail, problem solving,
multi-tasking, quick learner, and adaptable
References
References will be furnished on request.
Contact this candidate