Customer Service Manager
Resume:
Johnny Guevara
Albuquerque, NM **120
abjssr@r.postjobfree.com
[pic]
Professional Profile
Enthusiastic, responsible, and result-oriented. Manages multiple
responsibilities and assignments with efficiency. Quality directed team
player with a vision for company and customer. Twenty years management
experience.
Summary of Qualifications
Manages quality issues and related tasks effectively.
Excellent verbal and written communication.
Emphasis on customer service, maintaining professionalism, sensitivity and
confidentiality.
Team member perspective, builds strong, supportive relationships.
Detail oriented with a proven ability to identify, analyze, and solve
problems.
Highly reliable, loyal, self-starter, goal oriented.
Resourceful, efficient, well organized, and flexible.
Member of the Southwest Association of Colleges & Universities Mail
Services
Member of the Association of Colleges & University Printers
Work Experience
January 1998 - October 2008
Central New Mexico Community College
Manager, Duplicating & Postal Center (DPC)
Responsible for the development and implementation of goals and objectives
for the Duplication & Postal Center department. Perform with and supervise
staff.
Engage in the performance of departmental fiscal operations which include
but are not limited to budgeting, funding, contracts, inventories, payroll
and purchases.
Developed procedures and processes as it pertains to the copy centers on
five campuses.
Developed and maintained copier/mail contracts.
November 1996 - December 1997
Ikon Office Solution
Customer Service Representative
Operation and maintenance of reprographics machines including, Ricoh, Canon
and Konica
January 1991 - October 1996
Reliable Reproductions
Production Manager
Customer service, payroll, quality control, material and supply inventory,
purchasing, dispatch, maintenance of duplicating equipment, training,
evaluations and management of production staff of twenty employees.
Senior Service Technician
Maintenance of Shachon copiers, fax and scanning machines in New Mexico,
Texas and Mexico.
Assistant Production Manager
Customer service, material and supply inventory, quality control and
maintenance of duplicating machines.
Education
Currently attending classes to attain my degree in Business Administration
Certificate: Human resource Assistant; CNM 2008
Certificate of Service; Civic Leadership; CNM 2006
Certificate of Membership, National Association of College Mail Services
Certificates in Hazardous Waste Handling, Sexual Harassment, Defensive
Driving and Postal Regulation.
Notes:
I am working on two Associates Degrees at CNM, one in Integrated Studies
and one in Business Administration and I hope to complete my degrees in
2011. My salary requirements are negotiable.
References
Tom Weeks, UNM - Purchasing
abjssr@r.postjobfree.com
Former Supervisor, CNM
Brett Sletten, UNM - Purchasing
abjssr@r.postjobfree.com
Former interim Supervisor, CNM
Phil Lee, Purchasing - Bernalillo County
abjssr@r.postjobfree.com
David Clark,
AFD - retired
505-***-**** (cell),
Management Qualifications
. Twenty years in Management.
. Experience in working in a high-paced environment.
. Experience in writing Executive-level reports that dealt with budgets,
policies
and procedures, and administrative processes.
. Experience with Project Management.
. Experience with employee training programs which includes Human
Resource
hiring processes.
Project Development
. Experience maintaining contracts of over $400,000.00
. Negotiated contracts for Institute that dealt with copier and postal
equipment.
. Developed three Production Centers that helped reduce costs for
Institute and
surrounding community.
. Implemented new digitally-networked copier/postal program to help
reduce
carbon footprint.
. Expanded on color copy services to include large format posters and
banners
to meet the needs of the Institute without requiring outside
services.
. Centralized Institute's postal services program which greatly reduced
the mailing
budget that helped to lessen the cost to product out-going mail at
a lower cost.
. Designed the postal service department by working closely with United
States Post Office representatives. This reduced the cost of postage
for the Institute.
. Wrote proposal to develop a plan to utilize the electronic/digital
service in
in order to reduce paper usage.
. Proposed procedures and options to encourage a "green" environment.
September 13, 2010
Human Resources Manager
To Whom It May Concern:
I am looking for employment in an organization which I can apply/share my
professional experience and knowledge that I have gathered managing a
college department at Central New Mexico Community College. In the nearly
10 years I managed the CNM Duplicating & Postal Center, my duties and
responsibilities entailed designing, implementing and directing a
centralized duplicating and postal organization. In that role I had
responsibility for the oversight of the day to day operation for all five
campus locations, budgeting, billing, customer relations, managing and
supervising processes, negotiating and administering equipment and
maintenance contracts. Also marketing and product service development
within the departmental divisions. During my tenure at CNM, the DPC
consistently ranked among the very top departments on campus for customer
service, which has always been my top priority. At CNM, I managed a team of
nine employees whom I empowered to be forward-thinkers.
I will bring enthusiasm and leadership at any level that will allow your
division and myself to develop and grow a professional relationship that
will meet and exceed both our needs. I am currently working on dual
associate degrees at CNM, one in Integrated Studies and the other in
Business Administration. I hope to complete one degree in 2011. I have
also completed a program and received my Human Resources Certificate.
As the Manager of DPC, I developed the color copier program which averaged
over $100,000 a year of retail profit. I am excited at the prospect of
beginning a new career. My salary requirements are negotiable.
I would appreciate hearing from you so that we can set-up a time to meet
and discuss an employment opportunity that will benefit us both.
Thank you for your consideration.
Johnny Guevara
Contact this candidate