Customer Service Administrative Assistant
Resume:
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CONTACT INFO
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Mischa Garrison-Ward
Arlington, TN 38002
abjssc@r.postjobfree.com
Mobile: 901-***-****
Contact Preference: Telephone
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RESUME
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OBJECTIVE: To use my skills to benefit my employer.
EXPERIENCE: 09/2007- Present Shelby County Memphis, TN
Schools
11/2001 - 07/2007 Los Angeles CA
LAUSD
Industry: Educational Services
Substitute Teacher
Teaching in place of regular certified teacher
4/2001 - 10/2001 First Call Torrance CA
Temporary
Services
Industry: Employment Agencies/Staffing
Administrative Assistant
Kinecta Federal Credit Union
9/2000 - 3/2001 Arkansas Federal Jacksonville, AR
Credit Union
Industry: Educational Services
Account Research Representative
Research pertaining to member's account. Problem
solving with savings, checking, visa, property loans
(house, auto, etc.)where needed using FocusXP system.
Release of lein on said property, and verification of
deposits. Transferring of funds as applicable to
member's accounts, including certificates of deposit
and money market.
6/2000 - 8/2000 Snelling N. Little Rock,
Personnel Agency AR
Industry: Employment Agencies/Staffing
Temporary Service-clerical, administrative, etc.
General office duties as pertaining to temporary
employment. List of duties include, but are not
limited to, filing, faxing, answering multi-line
phone, sorting and organizing of files, copying, data
entry, and approval of paperwork.
4/2000 - 6/2000 N. Little Rock N. Little Rock,
School District AR
Industry: Educational Services
Substitute Teacher
Performing all duties required in the substitution of
regular teacher. Following all guidelines given by
teacher in the normal course of his/her class
schedule. Taking any diciplinary actions neccessary
as perscribed by office procedure (i.e., diciplinary
forms).
1/2000 - 3/2000 Davis County Farmington, UT
School District
Industry: Educational Services
Substitute Teacher
* see reference for N. Little Rock School Dist.
9/1996 - 4/1998 American Airlines DFW Airport, TX
Industry: Aerospace/Aviation
Reservation Agent
Incoming call center for domestic ticket reservations
for American Airlines, including customer service
applications. Used QuickRes SABRE based system for
reservations and ticket sales.
8/1994 - 8/1996 American Eagle DFW Airport, TX
Industry: Aerospace/Aviation
Trend Analyst
Entry and analysis of engine trend data for ATR42's,
ATR72's, SAAB, and 360's as pertaining to oil
consumption, hours flown, maintenance performed, and
logs kept by pilots. Information was downloaded from
actual aircraft via laptop computer and then
downloaded again to engineering computer. Data was
stored, corrected, and printed to a spreadsheet to be
viewed by Plant Engineer for final troubleshooting
analysis.
3/1993 - 7/1994 American Eagle Texarkana, AR
Industry: Aerospace/Aviation
Station Agent
Operation of small outstation with other co-workers
as a team. Responsible for making reservations,
selling and printing tickets, gate procedures-calling
of flights, loading and unloading of passenger
baggage, expedition of baggage and other cargo,
marshaling and dispatch of aircraft, contact with
crewmembers and any other instructions given by
management.
EDUCATION: 12/1997 University of US-TX-Arlington
Texas at
Arlington
Bachelor's Degree
Bachelors Degree in Interdiciplinary Studies a dual
degree in International/Intercultural Business
Communications.
SKILLS: Skill Name Skill Level Last
Used/Experience
clerical Expert Currently used/10
years
sabre Intermediate +4 years ago/5
years
Word Perfect Beginner Currently used/0
years
Word Intermediate Currently used/4
years
excel Beginner Currently used/0
years
LANGUAGES: Languages Proficiency Level
Spanish Basic - Familiar
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