Customer Service Administrative Assistant
Resume:
Deborah H. Fisher
***** ****** ***** ( Fernandina Beach, FL 32034 ( *****@***.*** (
Resourceful and dependable Management Professional with more than 10 years
of experience in multiple industries and additional understanding of
computer systems
documents ? calendaring ? customer service ? travel
arrangements
SUMMARY OF QUALIFICATIONS
. BACHELOR OF SCIENCE DEGREE IN OPERATIONS MANAGEMENT IN ADDITION TO AN
ASSOCIATE OF SCIENCE DEGREE IN COMPUTER INFORMATION SYSTEMS
. Exceptional customer service skills as well as written and verbal
presentation abilities paired with excellent clerical and support
expertise
. Demonstrates professionalism, tenacity, thoroughness, and dedication,
with solid work ethic and friendly demeanor in executing professional
responsibilities
. Self-motivated and goal-oriented, thrives in both independent operations
and team dynamics, builds alliances, and engages in cross-functional
activities
Professional Experience
LEGAL SECRETARY SEPTEMBER 2004 - MAY 2010
Holland & Knight LLP Jacksonville, FL
Large Law firm with 18 offices throughout the United States and 5
representative offices internationally
. Provided legal secretarial support to attorneys and practice groups and
aided in daily operations including creation, editing and finalizing of
real estate contracts and closing documents
. Large body of work in documents and contracts for condominium development
and conversions which included local and state government filings
. Assisted in office operations such as answering client and staff
questions and phone calls; scheduling appointments, deposition meetings
and hearings; distributed mail and workload as well as maintaining files
. Made travel arrangements, managed attorney appointment calendar, planned
meetings including transportation and meals for all participants and
performed various administrative duties
. Supplied training and transition assistance for new employees including
education for firm procedures and applications for up to 6 secretaries
and assistants
. Saved firm money by assuming double additional workload when company
downsized and increased efficiency through creation of forms and
templates for various H&K procedures and applications
. Complimented for efficiency and skills in accomplishment of tasks
Legal Secretary October 2002 - July 2004
Smith, Gambrell & Russell, LLP Jacksonville, FL
Law firm serving corporate counsel and corporations from offices in
Atlanta, GA; Frankfurt, Germany; Jacksonville, FL; New York, NY and
Washington, D.C with more than 170 attorneys and 150 support personnel
. Created and revised all forms of real estate contract and loan documents
and transferred for recording as well as prepared and organized Uniform
Commercial Code financing statements
. Organized document binders and files, tracked attorney's billable time,
ensured accuracy of billing data and worked with document manipulation
and editing
. Improved repetitious procedures and applications by constructing numerous
forms and templates
Administrative Assistant December 1998 - February 2000
Bencorp International, Ltd Fernandina Beach, FL
Chemical packaging, sale and distribution company
. Supported company executives with customer service, database management,
data entry, international chemical cargo shipment, opening and closing
files and maintained corporate web page
. Performed extensive research and internet searches, scheduled and tracked
international cargo shipments including knowledge of hazardous materials
handling and transportation regulations
. Developed extensive Access database of chemical producers, users and
chemicals produced and used throughout the world
Education And Training
BACHELOR OF SCIENCE DEGREE / OPERATIONS MANAGEMENT 2004
Remington College of Jacksonville Jacksonville, FL
? Continuous President's List and Dean's List Honors
Courses Included: Principles of Marketing, Ethics, Managerial Accounting,
Mass Communications, Organizational Behavior, Regulatory Environmental
Business and Global Economics
Associate of Science Degree 2003
Computer Information Systems Jacksonville, FL
? Continuous President's List and Dean's List Honors
Courses Included: Enterprise Development, Computer Programming Languages,
Ethics and Business Law, Business/Managerial Accounting, Statistics and
Human Resources Management
? National Technical Honor Society, Member
Additional training and skills
. Experienced in operation and maintenance of most office equipment, Typing
speed of over 90WPM, ten-key by touch with 100% accuracy and data entry
of over 14,000KPH
. Computer
o Languages: COBOL, Visual Basic, VBScript, Java Script, HTML, C++
o Operating Systems: Windows XP and Vista
o Software: Microsoft Office Professional (Word, Access, Excel,
PowerPoint, Outlook),
Internet Explorer, SQL Server, Flash 5
o Troubleshooting and maintenance
Contact this candidate