*** ******** ***** . *********, ** *****

Phone 985-***-**** . abjsqj@r.postjobfree.com

Rebecca R. Didier

Objective

I am an enthusiastic and driven person who works

well with others and is willing to learn and

embrace new challenges.

Special Skills

Proficient in Microsoft Word, Excel, Access, and

PowerPoint.

Trained in WESTLAW, Lexis-Nexis, and Internet

research.

Strong oral and written communication skills.

Honors, Activities, and awards

SGA - Student Government Association

Phi Eta Sigma - Honor Society

Pi Sigma Alpha - Political Science Honor Society

Tops Opportunity

Distinguished Freshman Award

Summary of qualifications

Excellent communicator

Excellent listener

Well organized

Proficient in legal research

Quick learner

Sharp problem-solving skills

Education

Bachelors Degree in Arts and Science at Nicholls

State University - Major: Government and Legal

Assistant Studies. 2004 -2007

I have taken Government courses, Criminal Justice

courses, and Legal Assistant courses.

I have also taken Professional Writing, Speech,

Biology, Geology, and Marketing.

High School Diploma from Edward Douglas White

Catholic High School.

Professional experience

Dec 2009 - Present

Force Power Systems

Houma, Louisiana

Billing Clerk/Parts Administrative Assistant

Responsible for all documentation pertaining to

work orders and work in progress.

Accountable for purchase orders and invoices.

Responsible for entering and keeping track of

mechanics time.

Assist parts department with entering parts into

stock.

Responsible for reporting to managers and customers

for accounts payables and receivables.

Sept 2008 - Sept 2009 Charter Communications

Thibodaux, Louisiana

Technical Service Representative

Responsible for resolving customer service

complaints to reduce truck rolls and increase the

efficient use of the field work force through use

of monitoring equipment, outbound calls,

identifications of area problems, assigning and

dispatching, running daily reports.

Responsible for dynamic job assignment, technician

tracking, and job rescheduling functions using

technical workforce management tools in Charter

dispatch centers. Also responsible for relaying

and recording information to field personnel via

radio, telephone, messaging or other form of

communications.

Respond to customer service requests by

prioritizing and dispatching service requests to

available installation or service technicians; act

as liaison between technician and customer service

employees.

Monitor real-time performance and job completion of

assigned field technicians, and backfill cancelled

jobs when possible to ensure productive time is

maximized throughout the day.

Record customer service calls into computer to

provide accurate customer service history in each

customer account and record service calls. Follow

"where's my tech" guidelines when notating

accounts.

Assist the technicians over the phone by sending

hits to DCT's, troubleshooting MOXI, SVOD, VOD,

HDTV, Cable Cards and High Speed Internet issues to

ensure all services are working for the customer.

Close work orders using proper solution and clear

codes. Ensure billing is complete and accurate by

verifying the services installed are reflective of

the services on the account along with the

appropriate one time charges being added to the

customer's account.

March 2004 - Sept 2008 Envie Restaurant and

Oyster Bar Thibodaux, Louisiana

Manager/ Waitress/ Hostess

enforced the rules on coworkers

acted as a leader for others to follow

counted and deposited the money at the end of the

shift

made quick decisions with unhappy customers

solved any problems that occurred in the restaurant

References

David Jones

317 Lagarde Street

985-***-****

Harry Mcgaw, III

457 Donald Dr.

985-***-****

John Tieken, Jr.

1983 Grand Caillou

985-***-****

Contact this candidate