Customer Service Sales

Samantha Snow

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**** **** ******* **** ***** Heights, UT 84037 801-***-****

abjsqd@r.postjobfree.com

professional experience

Salt Lake Vision-Office Manager/Optician

****-*******

. Manage daily operations of the office and staff including problem

solving, reviewing and improving operational procedures, training,

claims processing, financial tracking, insurance pre-certification

and billing

. Track sales, business growth, inventory numbers, and use reports to

improve business

. Check in/out patients, repair glasses, educate, pre-test and assist

patients with questions and merchandise

. Design, research and implement marketing campaigns including

internet marketing and social media campaigns that increased

patient visits by 28% in first month

Staples-Assistant Manager & Merchandise Expert

2007-2009

. Administrative: create various sales and inventory reports, direct

calls, manage cash office, records and database system, use Excel

to track sales and create business plans.

. Managerial: coached staff, performed yearly reviews of employees,

organize special sales events, resolve H.R. problems, act as

liaison between employees, vendors and upper management, provide

administrative support to upper management, and lead a sales team

that consistently met sales and customer service goals.

. Time management: Prepare weekly schedule and coordinate tasks for

a staff of 15, ensure employees stay focused by positively

encouraging productivity.

. Inventory control: manage inventory through cycle counts,

research and updating the AS400 system, ensuring compliance with

all vendor and corporate requests.

. Have personally received multiple customer service awards.

Utah State University Women's Center-Intern

Spring 2008

. Member of a team that researched and created a successful marketing

campaign including presentations to clients, creating informative

written publications, acquiring sponsors and creating a website.

Albertsons Grocers-Bakery Clerk

2005-2008

. Ran bakery under minimal supervision, baked bread and pastries,

took orders, and learned the art of cake decorating.

Utah State University Housing and Food Services-Supervisor

2003-2005

. Supervised daily operation of an on-campus restaurant that serves

500 students two to three times a day.

Accent Productions-Assistant to the Director

Summers 2002-2006

. Varied duties that required professional versatility, including

administrative and organizational office duties, supervising extras

on movie sets, registering entertainment acts, marketing, setting

up musical equipment, and designing dressing rooms.

education

Utah State University

Class of 2008

. B.S. In Political Science; Minor in Sociology and Women and Gender

Studies.

. Recipient of Dean's Scholarship for exemplary academic performance.

. Awarded Best Buy Outstanding Student scholarship for community

involvement and academic performance.

volunteer experience

. Utah Food Bank collector

2005-2008

. Elementary school tutor to at-risk children

2002-2003

. Salt Lake Winter Olympics drumline volunteer

skills & hobbies

. Word, Excel, PowerPoint, Type 65 wpm, AS400

. Piano, drumming, photography, interior design

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