Quiana J. Williams

**** ******** **. ********* *******,

Oh 44118

216-***-****

abjspp@r.postjobfree.com

Objective

To find a position within a company that will benefit from my exceptional

customer service skills, and great attention to detail.

Education

Graduation Date: 08-2010 Bachelor of Arts, Liberal Studies-Health

Promotion

Bowling Green State University (BGSU), Bowling Green Ohio

Career Experience

10-15-2008 - 05-05-2010 Archivist Assistant

Jerome Library, BGSU Bowling Green, Ohio

. Utilized organizations skills to inventory collections in preparation

for cataloging.

. Built relationships with customers answering questions about research,

genealogy, and naturalization records.

. Entered data using Access and problem solved issues that arrived from

inconsistencies in data base.

. Completed administrative details including scanning, filing, copying,

and faxing.

05-07-2007 - 08-23-2009 Customer Service Representative

The Rock N Roll Hall of Fame Gift Shop Cleveland, Ohio

. Provided quality service to meet the needs of 200-300 customers daily.

. Handled all monetary transactions averaging $17,000 daily, including

cash, credit, checks, gift cards, travelers checks.

. Handled opening and closing operations and procedures of store and

cash register.

. Interacted with customers both domestic and international to build

rapport, and up-sell products and merchandise increasing sales by 5%

daily.

. Collaborated with management on merchandise sales, offering insight on

inventory decisions

Experience with Office Equipment

. Microsoft - Excel, Word, PowerPoint, and Access

. Multi-line Telephones

. Fax Machines

. Scanners

. Printers

Salary Requirements

. $10.00/hr - negotiable.

References

. Dana Nemeth - Supervisor 419-***-****

. Stephen Charter - Supervisor 419-***-****

. Rosita Johensen - Supervisor 216-***-****

. Erica Washington - Colleague 216-***-****

Quiana J. Williams

2

Quiana J. Williams

2

Contact this candidate