Customer Service Sales

Jessica Kenagy

**** * *** *****

Sioux Falls, SD

Cell: 605-***-****

Email: *********@*****.***

QUALIFICATIONS:

. Work well without supervision

. Ability to prioritize and remain focused on the essence of an issue

. Excellent with customer support services

. Skilled at learning new concepts quickly while working well under

pressure

EXPERIENCE:

09/05-Present Qwest Communications

Sioux City, IA/Sioux Falls, SD

Customer Sales and Service Associate (CSSA)

. Handle inbound calls regarding services for both new and current

customers.

. Resolve customer issues for billing, and requests for disconnection.

. Offer Qwest products and services.

. Work as a mentor to new hires, helping to train, assist, and support

them.

. Attained sales goals as well as quality goals for customer service

. Assisted supervisor with special projects

10/03-08/05 Mid Step Services Sioux City,

IA

Residental Living Assistant (RLA)

. Support and care for mentally and physically handicapped children.

. Assisted with daily routines, e.g.: hygiene, dressing, eating,

school, work, extracurricular activities.

. Assisted with passing out of medication and supported the assigned

physical therapists.

04/00 - 06/03 Godfather's Pizza

Sioux City, IA

Cook

. Followed processes to fill orders for pizza orders.

. Maintained inventory numbers.

. Cleaned both cooking areas as well as dining areas to meet

cleanliness code.

. Handled inbound pizza orders.

. Handled drive through pizza orders.

. Assisted supervisor with special projects

EDUCATION:

Present South Eastern Technical Institute Business

Management Sioux Falls, SD

2003 Western Iowa Tech Community College Certified Nurses Assistant

Sioux City, IA

2002 West High School

General

Studies Sioux City, IA

REFERENCES:

-Available upon request.

Contact this candidate