Customer Service Manager

LAURA DE La torre

**** ********* **, ***** *****, CA 91911 - CELLULAR (619)

***-****

EMAIL: abjsng@r.postjobfree.com

objective

To obtain a permanent full-time employment with a

reputable and stable company where I can best utilize my

Bilingual English/Spanish, customer service and office

management skills. Office manager assistant and sales

experience, organized, mathematically inclined, college

degree recipient, social inter-personal skills, problem-

solving, data entry and 10-key experience.

Experience

2008 to Present APPLE ONE

Chula Vista, CA

Member Services Representative

Currently at American Specialty Health providing members

assistance regarding their eligibility and Affinity

members information on their discount programs via the

inbound call-center.

1998 to 2008 MYGRANT GLASS

Chula Vista, CA

Head Customer Service Representative

Provided support to customers and staff by taking orders

v a inbound/outbound calls (over 60 calls daily),

walk-ins, coordinated deliveries and billing payment

pick-up. Managed bulk order accounts, special order

parts, researched product for pricing and availability v a

vendor books and company's database, processed purchase

orders, coordinated delivery methods, special payment

arrangements, tracked inventory, coordinated office

equipment maintenance and repair.

Assisted off-site Office Manager by overseeing daily

office operations while multi-tasking in a fast-paced

office with heavy traffic and phone activity. Provided

customer support to clients and staff regarding product,

personnel and payroll problems in order to identify and

resolve issues between site and the corporate office.

Responsible for handling English/Spanish-speaking

clientele accounts, prepared NAFTA documents for product

export.

Handled large sums of cash, checks and credit cards from

deliveries or pick-ups. Balanced receipts, prepped cash

and checks for bank delivery deposit, created and

maintained deposit spreadsheets. Confirmed and tracked

tags (customer delivery invoices) for payment method and

for timely billing, receipt of payment and secured payment

methods prior to deposit.

1989 to1998 IMPERIAL BEACH TRAVEL

Imperial Beach, CA

Senior Travel Agent

Managed daily office operations (opening and closing)

while multi-tasking in a fast-paced office with heavy

traffic and phone activity. Processed tickets and

balanced large sums of cash, checks, credit cards,

travelers cheques for bank deposit. Secured cash,

airline plates (creates airline tickets) and travel

tickets in safe.

Responsible for Mexican/Spanish accounts in addition to

the rest of clientele portfolio. Researched both domestic

and international travel destinations, coordinated

reservation arrangements for airline, cruises, auto

rental, train and hotel plans. Suggested products that

increased our sales, as well as best-suited the clients

needs.

EDUCATION 1988 San Diego City College, Associates in Science,

Computer Science San Diego, CA

1984 Morse High School, High School

Diploma San Diego, CA

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