Customer Service Technician
Resume:
Timothy Weckerly
**** ******** ***. **********, **. 53545
608-***-**** home
262-***-**** cell
******@*******.***
Objective: To find not only a job, but also a career with a great company while constantly upgrading my
skill set.
Skills:
• Proficient in Adobe Creative Suite 4 including Flash, Dreamweaver, Photoshop,
Illustrator, Bridge, and Fireworks. Also Microsoft Office and GIMP 4.0.
• Experience writing HTML, XHTML, CSS and ActionScript.
• Understanding of Instructional design concepts, methods, and principles.
• Understanding of layout, color, and visual design.
• Expert customer service and interpersonal relationship skills.
• Excellent communication skills both written and verbal.
• Ability to troubleshoot complex problems, brainstorm, and think outside the box.
Education:
• DeVry University, Chicago, IL. (online) expected graduation October 2010
Associates Degree, Web Graphic Design, GPA 3.96
• HVAC Training Institue, Menomonee Falls, WI. 2005
Diploma, HVAC
• United States Military, Aberdeen Proving Grounds, 1999
Diploma, Metalworking
Work Experience:
Arch Heating and Cooling, Beloit, WI.
Service Technician, 2007-present
• Troubleshoot and repair/replace HVAC systems
• Interact with customers on a daily basis
• Report to supervisor/insurance companies
Four Points Shearton Hotel, Milwaukee, WI.
HVAC/Maintenance Technician, 2005-2007
• Troubleshoot and repair/replace HVAC systems
• Interact with guests/management
• Maintain grounds and rooms
Pacific Metals, Tualatin, OR.
Shipping and Receiving, 2002-2005
• Operate crane/forklift as necessary
• Route schedule preparation for deliveries
Military Experience:
United States Army/Army Reserve
Welder, 1999-2007, Honorable Discharge April, 2007
Certifications:
EPA Section 608 Refrigerant handling license, type Universal, 2005
CPR Certified
Awards/Accomplishments:
Dean’s list – Fall ’08, Spring ’09, Summer ’09, Fall ’09, Spring ‘10
Army Commendation Medal, June 2001, Ft. McCallister OK.
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