**** ******* ***** ********, ** ***** 815-***-**** abjsmr@r.postjobfree.com

LISA ESTRADA

OBJECTIVE

Seeking a challenging, rewarding career position within your company

WORK EXPERIENCE

July 2008 to July 2010 Miller Eye Center

Reception Manager

Associate development through effective task delegation that increases excellent

customer service

Excel in maintaining and training a staff of five to practice customer service ethics,

attention to detail and overall teamwork

Scheduling routine, medical, surgery and post operative appointments

Efficient in Microsoft Word and Microsoft Excel, intermediate in Power Point

Tracking of staffs time off, sick pay and vacation time earned/used

Insurance CPT codes, pre certification, billing and payments received

Answering multiple phone lines including any complaints and followed through

with retraining in area’s needed

Auditing and reviewing of medical charts for accountability and training purposes

HIPAA trainer/supervisor

Copying and scanning of medical documents per HIPAA guidelines

Assure all patients questions and concerns are addressed immediately and

accurately

Process of both incoming and outgoing mail

Ordering of all supplies, checking in supplies to purchase order

Cash balancing and daily deposit

Excelled in Misys Tiger and Visionary Medical Software

September 2009 to Present Bath and Body Works

Part time Sales Associate

Greet and assist all customers and create relationships to turn them into loyal

customers

Excellent customer service

Demo product to customers and acquire feedback

Consistent in learning product knowledge

Cashier/Register

Stock shelves and under stock

Process shipment

February 2005 to July 2008 Laser Associates of Madison

Office Manager/Medical Assistant

Excellent customer service

Assist with laser procedures, updated and scribed in patients file

Transcription

Scheduling patients appointments

Assure all patients questions and concerns are addressed immediately and

accurately

Answering multiple phone lines including concerns and complaints and followed

through with retraining in area’s needed

Weekly data entry of employee payroll, earned vacation and time off

Insurance CPT codes, pre certification, billing and payments received

Training and evaluate new laser therapist

Processing office accounts payable and receivables

Ordering off all supplies needed, checking in supplies to purchase order

Cash balancing and daily deposit

April 2003 to March 2007 Zavius Jewelers

Sales Associate

Excellent customer service

Successfully accomplished monthly record sales

GIA and EGI certified

Inventory

Process appraisals and mailings

Validate and process product purchase orders

Excelled in sales with suggested selling

Computer data input

1994 to 2005 Retail Management

Ulta, Bed Bath and Beyond and Office Max

EDUCATION

East High School Rockford Illinois 1980 1984

Diploma

INTEREST AND ACTIVITIES

Strong Professional interest in patient medical care, customer service and

satisfaction

AWARDS

Outstanding Customer Service Excellence Award 3 years in a row.

Perfect Attendance Award for 5 straight years.

Employee of the month award 2 times within one year

R EFERENCES UPON REQUEST

Contact this candidate