Customer Service Sales

Profile

People describe me as a super upbeat worker. I am continually one of the

high performing employees at every job I have had and loved everyone I have

ever worked with. I love working with people; both customers and fellow

employees. Also, I enjoy being challenged to go above and beyond the normal

day to day tasks.

Experience

specialist, apple inc. 2008-Present

At my time at Apple I started as a full time Concierge. I was the person

who was responsible for time management on the sales floor (including

breaks, Genius Bar reservations, and Personal Training Sessions) and helped

with all the customer service issues. I learned so much from this position,

it was a challenge working with every team in the store and work with all

different types of customers, and I loved every minute. As a Concierge I

was given the opportunity to enrich someone's day with every interaction,

whether helping them with technical support, getting their Personal

Training Session setup, or simply just selling them an iPhone case. On the

flip side, I had to learn to interact with Customers who were either late

or didn't have an appointment and help find a solution that both worked for

them, and fit into our schedule. As of January 2010 the Concierge position

was merged with the Specialist or salesman position. I admit at the time I

was not pleased but like always I made the best of it and learned to adapt

and be fast on my toes. Over time I have become one of the top performing

Specialist's at my store and am continually challenged in ways I would

never thought of before. Slowly my job within the store has shifted, I am

now responsible for employees breaks, the flow of the store, positioning

Specialists in key and high profile sections of the floor, and writing the

daily schedule. It has been a huge learning experience at Apple, and I have

loved working for such and amazing company. Being the person who puts the

new Apple product in someones hands and change they way they used computers

forever is an amazing feeling; one that I will never forget.

barista, starbucks lake forest, ca 2007-2008

It was at Starbucks where I learned how to please a customer no matter the

situation. The standards Starbucks has for "just a cup of coffee" helped

me transition into the high standards of Apple. Not only was I making

coffee, but I learned quite a bit about customer service, and how to

approach all sorts of situations with customers. It is widely known the

caliber of people that go to Starbucks, especially in Orange County, CA;

dealing with them first hand was a great learning experience for me.

sales, tilly's laguna niguel, ca 2006-2007

My job at Tilly's was an easy one. I worked half my shifts on the floor

straightening hangers and letting customers in the dressing rooms and the

other half as a cashier. In both positions I learned to keep the store

clean and tidy as well as how to deal with people.

barista, choco bean mission viejo, ca 2004-2005

Being my first job, Choco Bean really taught me the basics. Ringing out

customers, interaction with management and coworkers, how to properly

address people that were upset, and finally how to make coffee. I always

worked the closing shift so most of my duties were cleaning and setting up

for the next day. This was the first real taste of responsibility, having

to juggle homework, my job and a social life during my senior year of high

school. It was a good learning experience.

Education

Tesoro High School, Mission Viejo, CA - 2001-2005

Art Institute of Orange County, Santa Ana, Ca - 2005-2008

Skills

Due to mostly having retail as my background, I am very quick on my feet,

helping to find answers and solutions to someone's problem, and making sure

they are comfortable with what I find. I hold myself to very high

standards, and always try to go above and beyond the call of duty no matter

the situation. Naturally, I am very comfortable on computers, both Mac and

PC. But above all I think my biggest strength is my general people skills.

I make it a point to both get along with, and learn from everyone I can.

Learning these skills is what I think has gotten me so far in both my

professional and personal life.

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