Experienced CSR
Resume:
Da’Nelle C. Miller
Philadelphia, PA 19143
abjskf@r.postjobfree.com
I am seeking long term employment with an organization where I can grow professionally and further enhance my
skills.
Objective
Excellent oral and written communication skills. Data entry experience. 15 years of customer
•
service. Typing and filing skills. Vast dispatch and problem solving skills. Trained in various
Skills
computer programs: MS Word, MS Office, RightCad, LogistiCad. 6 years commercial driving
experience.
• Received CDL licensing training 8/2008 – 11/2008
• Received Class B CDL 11/2008
Education
ITT Technical Institute Philadelphia, PA
• Computer Networking Systems 6/2014 –
Present
Atlantic Express Philadelphia, PA
Bethune Cookman College Daytona Beach, FL
• Computer Science 8/1997 – 5/1998
John Bartram High School Philadelphia, PA
• General Studies
• Received Diploma 6/1997
School Bus Driver 2/2010 – 8/2011
Septa Philadelphia, PA
Bus Operator 8/2011 – 3/2014
Experience
• Drove buses over specified routes according to time schedules, complying with traffic
regulations to ensure that passengers have a smooth and safe ride
• Parked vehicles at loading areas so that passengers can board
• Handled passenger emergencies or disruptions
• Reported delays, incidents, or accidents
Atlantic Express Philadelphia, PA
• Performed daily pre trip and post trip inspections
• Transported students to and from school, following a preplanned route according to a definite time schedule
• Assumed responsibility for the safety of school children in loading, unloading, and transporting them
• Instructed students in safety precautions and practices
Allstate Transportation Philadelphia, PA
Dispatcher 4/2001 – 10/2007
• Developed routes and schedules
• Kept manual and computerized records including incident reports, mileage, time sheets, and equipment use
• Relayed information and instructions to drivers such as route changes, road conditions, and accidents
• Determined types of equipment, vehicles, or personnel required according to work orders
Driver
• Performed daily pre trip and post trip inspections
• Drove vehicle to specified destinations according to time schedules, complying with traffic regulations
• Reported delays or accidents
2
• Kept a computerized log of all trips and no shows
LogistiCare Philadelphia, PA
Assistant Transportation Coordinator 11/2006 – 4/2007
• Scheduled and routed trips to third party transportation providers
• Kept record of customer interaction, recording details of inquiries, complaints, comments, as well as action
taken
• Completed change of address forms and contract forms
• Issued service discontinuation orders using LogistiCad software system
3
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