Customer Service Manager

Jespinder Kaur

**** ******* **.

Fairfield, CA **534

Ph: 818-***-****

E-Mail: abjsj6@r.postjobfree.com

OBJECTIVE___________________________________________________________

To secure a challenging position as File Clerk

EDUCATION___________________________________________________________

2002-2005 AA from TMCC Nevada, Reno

Major: Business Administration

2005-2008 Bachelor of Science from University of Nevada, Reno

Major: International Business

Minor: Marketing

2003-2005 Certificate in Computer Programming

Stratford Career Institute, Washington, DC

EMPLOYMENT EXPERIENCE_________________________________________

2010- Present Assistant Manager: Money Mart

Greet customers as they arrive

Balance cash register

Maintain Records, completely and accurately

process all forms

Perform all the office duties copying, faxing,

mailing, etc.

Identify customers needs and wants and cross

sell accordingly

Process Payday Loans

Audit checks and customer files.

Answer customer inquiries concerning

products and problems.

Collections of past due account

2002- 2009 Assistant Manager: Super8 Motel

Greet customers as they arrive

Attend multiple incoming phone calls

Attend meetings with clients

Balance cash register

Assist preparing payroll

Assist in hiring process

Identify & answer customer inquiries and

resolve issues relating to charges and

refunds in an efficient manner

Maintain Records, completely and

accurately process all forms

Collect past due accounts

2007-2008 Teller: Bank of America

Great Customers as they arrive

Responsible for cash/ checking deposits

Cash handling, customer service, balance

drawer

Supported clients in all banking

transactions

Assisted in all clerical responsibilities within

the bank

Maintained proper cash limits, cashed

checks, accepted deposits, issued cashier’s

checks, traveler’s checks, money orders,

cash advances, and funds transfers.

Selling financial products

Maintain Records

SPECIAL SKILLS_______________________________________________________

Bilingual; speak and write Punjabi and Hindi, which may give me an opportunity to

communicate with different language speakers other than English. Working knowledge

of Microsoft excel, excess, and word, very good computer skills with ability to navigate

multiple screens at the same time.

QUALIFICATIONS______________________________________________________

Excellent customer service, and problem solving skills. Dedicated to achieving customer

satisfaction as well as meeting company expectations. Self-starter, flexible,

independent, organized, and punctual. Cooperative, polite and hardworking, Fast

learner, strong interpersonal skills.

REFERENCE___________________________________________________________

Available upon request

Contact this candidate