Software Computer

Angela Cole

P.O. Box ***

Springboro, OH *****

Mobile: 937-***-****

abjsis@r.postjobfree.com

PRESENT EMPLOYMENT

Computer Engineer/POS Installer, 2004 - Present

Direct Source, Dayton, Ohio

Provides technical support for companies and home users.

Installing, replacing and upgrading computer hardware.

Installing and troubleshooting any and all software issues, virus and

spyware removal, and data backups. I install and configure POS equipment,

and upgrade thin clients at large chain stores including Target and Family

Dollar. I manage site surveys for Target as well. This position is

freelance and does not affect a permanent job.

COMPUTER CERTIFICATIONS

* A+ Hardware Certified

* Dell Certified Systems Expert

* Microsoft Certified Office 2003, and XP

* Microsoft Certified Windows 2000 Professional and Server

* Microsoft Certified Windows XP Professional

COMPUTER SKILLS

* Used several different ticketing software including Remedy

* Vast knowledge of Office XP, Office 2003, Office 2007

* Vast knowledge of Microsoft Windows 98, ME, 2000 Professional, XP

Home/Professional, Vista, Mac OS 9, and OSX

* 8+ years of PC troubleshooting, deployment, migration, upgrades,

software/hardware experience

* 4+ Years of Hardware and Software experience with Macintosh and Apple

Laptops and Power Pc's

* 8+ years of PC Desk Side support using phone, e-mail, and remote tools

for 2nd/3rd tier levels

* Creating PDF Documents and plans for large companies, making websites,

and creating logos

* Knowledge with Microsoft Exchange 2000 Server, Backups, Imaging, TCP/IP,

and Active Directory

* Vast Knowledge with troubleshooting and repairing HP, Lexmark, Dell,

Laser Jet printers, and Ink Jet printers

EDUCATION

Associate, Computer Science, Minor: Psychology 2005

Sinclair Community College, Dayton, Ohio

GPA: 3.25, Major GPA: 3.6

The Ohio House of Representatives recognized me for my academic excellence.

I was on the Dean's List at my college for many times. I was awarded a

Women's Computer Engineering Scholarship from the National Computer Science

Foundation in 2003 and in 2004. Active Member of the National Computer

Science Academy. Active Member of the Dayton Micro Computer Association.

107 credits obtained.

Diploma, Computer Science, Minor: Psychology 1998

Miamisburg Senior High School, Miamisburg, Ohio

GPA: 3.25, Major GPA: 3.4. Was an active member of the Miamisburg High

School Choir, and Show Choir, which participated in State and National

Championships. Member of the Muse Machine drama and acting team.

PAST EMPLOYMENT

Merchandise Coordinator/Computers, December 2009 - March 2010

Saks Fifth Avenue, Monroe, Ohio

-I helped support on floor presence through merchandising, point of sale

placement and providing in-store training on product knowledge and

merchandising standards to store-line personnel. Keeping up with inventory,

new product shipments, new sales and price points, 100% customer

satisfaction is always a standard. Re-ticketing requests, store transfers,

damaged merchandise control and helping with sales and service on the floor

as needed. This was a short hour position.

2nd Level Computer Tech, 2009 - 2009

JPMorgan/Chase Bank, Columbus, Ohio

-2nd Tier Support. Worked as a contractor for Insight.

Provided Tier 2 technical support on a large conversion from WAMU to Chase

branches throughout the USA. I was responsible for several techs in the

field to help if any issues would arise at the bank. This was a short-term

contract. Troubleshooted network issues, putting the new IP addresses on

the correct servers before conversion. We used Peregrine and Eagle

ticketing systems.

Team Lead/Desk Side Tech, 2008 - 2008

Butler County Board Of Elections, Hamilton, Ohio

-Top Level Support. Worked as a contractor for Robert Half Technology.

I help run an IT department with 2 other managers for the 2008 Presidential

Election. This job consisted of computer support for over 200+ users with

application support, hardware support, printer support, and admin issues.

Creating documents for training & loss mitigation, one of the documents I

assembled was voted on and is now being used as a guide for the whole State

Of Ohio involving Election Security and Risk Mitigation.

3rd Level Systems Analyst, 2008 - 2008

National City Mortgage/Aquarius Tech, Miamisburg, Ohio

-3rd tier support. Worked as a contractor.

Fixed, upgraded replaced users computer hardware or software issues using

all means possible to fix the problem. Using remote tools, walk throughs by

phone, e- mail, or desk-side visits for over 9 different buildings. I

assisted in the AD/Migration for over 2000 users for National City

Mortgage, imaged the machines, data transfers and backups, and reinstalled

all applications via MSI scripting. Helped migrate users e-mail from one

server to another. Used Remedy ticketing systems.

2nd Level Computer Tech, 2004 - 2004

Ethicon Endo/IBM/Sylix, Blue Ash, Ohio

-2nd Tier Support. Worked as a contractor.

Fixed, upgraded, replaced users computer hardware or software issues using

all means possible. Using remote tools, walk throughs by phone, e-mail, or

desk-side visits for 2 buildings for over 2000 users. I provided Support

for all Johnson & Johnson Ethicon Endo-Surgery employees. Hardware,

Software installs and troubleshooting, including Adobe Acrobat, MS Office

2003 and XP, and all other programs that were on the users machine. PDA's.

PDA phone setups and troubleshooting. Networking, Virtual Private

Networking, connectivity Issues with Windows NT, 2000, Windows 2000 Server.

Tape Backups and Exchange Server responsibilities as a side task for the

network team. Computer deployments using Norton Ghost and also MSI

Scripting with pre-approved imaging Cd's. Rebuilt PC's and replaced parts

if needed. Worked on a variety of printers including: HP LaserJet's,

Lexmark, HP, and Dell InkJet Printers.

Computer Support Rep, 2003 - 2004

Lexis Nexis, Miamisburg, Ohio

Took incoming computer support phone calls from Government officials, major

TV production shows, top law firms and top law schools worldwide.

Troubleshooted specialty issues with LexisNexis software products 200 in

all. Internet Browser Issues, IE explorer errors, any incompatibility

issues, and error messages that may arise. Printing issues for Laser Jets.

LexisNexis is still the biggest company in the world for online electronic

data and resources.

Systems Administrator, 2003 - 2003

Relizon/Reynolds & Reynolds, Dayton, Ohio

Relizonline 2.0 Systems Administrator for online web ordering. Phone and

Email. Support for over 1000+Customers Nationwide. Specialized in

internet/browser settings and our 2.0 ordering Software. Troubleshooted

customers with password resets and insuring their internet and browser

settings are correct. Citrix Experience. Over the phone troubleshooting

and via e-mail.

Support Analyst, 2002 - 2003

Wright Patterson Air Force Base, Fairborn, Ohio

Short-Term Contractor for Sumaria Obtained Security Clearance here.

Worked desk side support for over 250 users with passwords, software,

hardware, and network issues. Computer deployments using Norton Ghost. New

user computer setups and configurations. Tivoli Network experience.

CLEARANCE

United States Security Clearance obtained but is now inactive as of 2003.

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