Joseph W Brice

**** * *** *

Orem, Utah *****

abjsgx@r.postjobfree.com

Phone: 801-***-**** (H) 801-***-**** (C)

Experience

Helpdesk Agent Teleperformance Lindon, Utah

June 2009 - September 2009

. Helped Verizon customers with Data, Phone and Video issues through

inbound calls

Experienced in installing and repairing PCs, printers, Cisco routers,

switches etc.

Working as an IT contractor for many service providers: Fieldnation,

Fieldsolutions, Barrister, PrismPointe.

Installed NCR/POS equipment at Home Depot through Fieldsolutions August

2010

Worked on the Sears hardware refresh as an independent consultant

Trained as a Retail Publishing Solutions (photo) technician for HP (2009)

Lead technician in Bank of New York/Chase (2006), WAMU/Chase, Utah (2009)

Conversion Project (through Insight, Inc.)

Currently working on contract as an IT technician

Worked for Prime Communications as a subcontractor, installed heart

monitoring equipment at Utah Valley Specialty Hospital (2009)

Specialized in installing cable, CAT 5/6 and fiber optics basket trays

Assisted in the restructuration of Sam's Club computer network (Sandy,

Utah); complete rewire of the system (CAT5), reconfiguration of Cisco and

other networking equipment (2009)

Helpdesk Agent Unisys Technical Services Salt Lake City, Utah

(November 11, 2007 - July 02, 2008)

. Able to troubleshoot networking and cable equipment such as routers

. Helped end-users with Internet connectivity and other computing issues

. Provided support for hardware and software issues, Microsoft products

and other related applications

. Proficient in troubleshooting Windows & Cisco VPN Client software

Four Seasons Vending, Inc.

Montgomery, NY

(April 2006 - November 2006)

. Worked as driver, operator and maintenance technician of vending

machines

Computer Instructor Delaware Valley Job Corps 9368 State Route

97

Callicoon, NY 12723

(April 04 - July 05)

. Taught youth basic computer knowledge

. Prepared students to take the A+ certification exams

Cable Technician

Mucip/Telvida Connections, Inc. 5120 Broadway, New York, NY

10034

(Jan. 1990 - August 2003)

. Worked as a High Speed Data - Broadband/Cable (Internet) and phone

installer

. Run and terminated CAT5 cable to computer equipment as well as

workstations

. Senior cable technician /Cablevision Of New York and Time Warner

Cable

. Performed residential and commercial cable installations

. Trained and supervised technicians installing broadband internet cable

Technology Skills

. A+ certification - Proficient in troubleshooting and repairing desktop

computers

. Network+ certification (Ability to work with routers and switches)

. Server+ certification - Administration and maintenance of servers

. Samsung Panel Display Products Certificate

Operating Systems:

. Windows 2000, Server, XP, Windows Server 2003, Windows Vista

Software applications

. Microsoft Office: Word, Excel, Power Point, Access

Education

. BS, Information Systems - Monroe College, NY

. A.A.S, Electrical Technology - Rockland Community College, NY

. Fluent in French

Contact this candidate