Kristen Anne Burke

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Address r.1909 East Shore Drive

Green Bay

Wisconsin

Phone 414-***-****

Email abjsgq@r.postjobfree.com

*Profile

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I am dedicated individual that has a value in customer service, and an

ambition to succeed in any given environment. I have experience in all

aspects of what is required in the customer service industry. I am eager to

learn and experience new challenges in the work force. I enjoy being able

to work with others just as

equally as being able to work efficiently on my own.

*Education

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2002 - 2007 Bachelor of Humanistic Studies

University of Wisconsin-Green Bay, Green Bay Wisconsin

GPA: 2.5 currently enrolled as a full time student. Minor in History.

1994 - 1998 High School Diploma

DePere High School, DePere Wisconsin

GPA:3.0

*Work Experience

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June, 2008 - present Apac Customer Services (Green Bay Wisconsin)

Customer service representative for American Messaging, Call Center, using

multiple line phones, proficient on Microsoft Suite programs. Assisting

team leads with mentoring and coaching of representatives.

Sept, 2004 - Jun, 2008 Bookseller in Barnes & noble (Mayfair Mall,

Milwaukee, Green Bay, Wisconsin)

I started as a caf seller and bookseller at Barnes & Noble in

Green Bay. I then moved to Milwaukee were I was promoted to lead bookseller

in both locations I am currently trained in all aspects of the store. This

includes book floor, cashiering, cafe, and receiving.

Sep, 2004 - May, 2005 Sales Associate in Shopko Stores (East Town Mall,

Green Bay, Wisconsin?)

I was a sales associate for the apparel section of the store. My

Duties were to great and assist customers in the shopping needs and

Maintain the appearance of the section. I was also trained as a cashier to

assist the front end of the store.

Jun, 1999 - Sep, 2004 Waitress/Bartender in B.Cs (916 Limekiln Green Bay,

Wisconsin)

I served food and beverages both on the dinner floor and behind the

Bar. I was trained in bar tending and the closing duties of the bar

Section of the business. This included restocking and the closing of

the till.

July. 1997-Aug, 2004 Account Manager/Supervisor/Team Lead (3200 Riverside

Dr. Green Bay, WI 54301) I was cross trained in five different programs

within the company. Started at and entry level position and was promoted to

Team Lead/ Supervisor. Account Manager for Citibank, in which my

responsibilities where assisting customers with questions and problems

regarding existing accounts with the company. Also assisted in helping of

disgruntled or aggravated clients within the various programs that I was

trained in.

*Additional Skills

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Trained in Microsoft excel, word, and front page.

Able to type 70 wpm.

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