Kirsten Johnson

**** * ****** ( Wichita, KS ***04 ( 316-***-**** (

abjsfx@r.postjobfree.com

Seeking to become a member of a collaborative and competitive team that

contributes to the success of a company while leaving the client with an

exceptional customer service experience.

Enterprising, hard-working and skilled customer service specialist known

for accuracy, attention to detail, and timeliness. Customer Service career

spans 20 years of experience in Claims, Insurance, Not-for-Profits, and

Information Systems.

Key Skills

. Accounts Payable Processes & . Financial System Transactions

Management . Database Records Organization &

. Corporate Accounting & Bookkeeping Management

. Vendor Negotiations & Management . Journal Entries & General Ledger

. Invoices/Payment Transactions . Teambuilding

. Customer Relationship Management . Accounting Reports

Professional Experience

Cargill Meat Solutions January 2003

- November 2007

Positions of increasing responsibility include:

Deduction Specialist, Claims Department

July 2004 - November 2007

. Responsible for managing a book of assigned Cargill Client accounts

by collaborating with the Clients, Sales Team, Plant Representatives,

Logistic Department Representatives, and other Cargill personnel to

facilitate product disputes through resolution.

. Researched customer claims by obtaining documentation to determined

validity of claim, then managed the client and clients claim through the

internal processes and procedures to final financial resolution. Once

resolved, responsible for creating financial credits and debits, entering

margin adjustments, posting journal entries, and issuing new and revised

invoices.

. Responsible for identifying trends and root causes of claims in order

to recommend and implement procedures to reduce future losses and improve

client relations.

Customer Service Representative, International Department

January 2003 - July 2004

. Responsible for client shipping instruction creation for distribution

centers and plants.

. Created export documents and forms in compliance with USDA

requirements for international shipments.

. Scheduled delivery of shipping documents to coincide with the

delivery of client product shipments at International Customs Ports.

Reason for leaving: Leave of absence from career to provide end-of-life

care for a parent who passed away in March 2009.

Administrative Assistant, YWCA May

2001 - May 2002

. Part-time position assisting the Executive Director with a wide

variety of responsibilities which included client

care and communication, problem solving, and relationship building.

. Maintained confidential YMCA client database.

. Responsible for managing incoming donations through accounting

deposits and postings.

. Provided various reports to Executive Director.

Reason for leaving: Executive Director left the YWCA.

Inside Sales Representative, Inacom Information Systems

August 1998 - May 2001

. Supported sales team by issuing quotes, reviewing purchase orders,

and placing orders.

. Scheduled delivery and installation of computers, hardware, and

software for customers.

Reason for leaving: Inacom closed Wichita offices

Customer Service Representative, USF&G Workers Compensation Insurance

September 1992 - July 1997

. Issued, endorsed, renewed, and audited workers compensation insurance

policies.

. Assisted policy holders, state agencies, and claims regarding

coverage.

. Responsible for billing.

Reason for leaving: USF&G relocated to Baltimore, MD and closed their

Wichita branch.

Accounts Payable Clerk, Safelite Auto Glass

January 1989 - September 1992

. Processed invoices for payment by coding, verified proper

authorization, and entered invoices.

. Reconciled statements. Processed check requests for employee expense

reports.

Reason for Leaving: Safelite relocated to Columbus, OH

Corporate Training / Technology / Other Skills

. Typing 66 WPM - Tested 1/27/2010

. 10-Key 99% Accurate - Tested 1/27/2010

. USF&G - Extensive Customer Service Training

. Cargill - LSARI - Accounting and Finance Basics

. Cargill - Finance course in financial controls

. MS Office (Word, Excel, and PowerPoint)

. Wireless Networking (Installation and Maintenance)

. QuickBooks, AS400, JDE, Windows (XP/Vista/Win7)

Education

. Southeast High School, Wichita KS

. Insurance Institute of America, Baltimore MD - Certificate in General

Insurance

. Wichita Area Technical College - Continuing education in Microsoft

Products

Professional References

Cetra Coffey Cargill, Manger of the Claims Department during my tenure

316-***-****

Susan Farrell YMCA, Executive Director during my tenure

913-***-****

Martina Miller Byteworks, Project Manager - Professional Reference

913-***-****

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