Clarence J. Taylor

**** ******* ***

Palmdale CA*3552

abjseh@r.postjobfree.com

661-***-**** Cell

Work Experience

Worldwide Tech Services 03/15/10 to Current

PC Field Technician

. Provide (break/fix) troubleshooting on Dell Portables, and Dell Desktops.

RCM Technology 11/08 to 08/09

Project Leader /Desktop Support

*Kept the project manager and product committee informed of task

accomplishment, issues and status on the daily basis

* Provide status reporting of team activities against the program plan or

schedule

* Work with functional managers and the team sponsor to obtain necessary

resources to support the team's requirements

*Initiate sub-groups or sub-teams as appropriate to resolve issues and

perform tasks in parallel

*Prep & image desktops, laptops and servers

*Configure, sets-up, test and troubleshoots a variety of PC & Apple

hardware including desktops, laptops, servers, printers, sound and video

cards, peripherals and handheld devices.

*Install, test, and troubleshoot an array of software applications

including multi-platform operating systems, third-party applications, and

in-house developed applications.

*Configuring, and troubleshooting a variety of desktop and WinXP and Active

Directory and software including Microsoft Office Suite, Lotus *Notes,

Client Server Applications, SQL, and Development Applications.

BancTec 07/07 to 10/08

Field Technician / Desktop Support

Reactive Break-Fix Service using BMC Remedy

. Perform maintenance and replace parts on HP and Lexmark printers.

. Provided support to MAC desktop & notebooks

. Provide support to Windows 98, NT, 2000, XP and Vista issues & all Office

soft ware.

. Inventory scanning and asset management

. Hardware and software migration

. Installation and configuration for mobile and desktop systems

. Provide (break/fix) troubleshooting on Dell Notebooks, Desktops, Lexmark

Printers

. Provide support to 100+ end users.

. Assist user's application problems.

. Install, configure, maintain and administer local and network printers.

. Install new applications on desktops/server, add/modify users in Windows

Active Directory, and manage tape backup rotation.

. Installed and solved hardware problems related to all other types of PC

and notebook hardware including hard drives.

Vector Resources 07/06/ to 6/07

Field Technician / IT Purchasing Department

. Traveled through out LASD to install new network equipment and perform

cut over from the existing network.

. Installed and configured a variety hardware including, Cisco

Routers/Switches, Servers, Personal Computers, and fiber opic/CAT-5

cables.

. Rack and stack Cisco Routers (2600, 3600, and 7200 series), Cisco

Switches (4500, 6500, 5500, and 3500 series).

. Provided data/voice network support

. Provided Tier II/ III LAN/WAN support

. Interfaced closely with ISP to report, resolve and track all circuit

related issues.

. Isolated and repaired network related failures and malfunctioning

equipment.

. Interfaced with vendors to coordinate ordering and delivery of customer

equipment.

. Coordinate with internal and external customers as necessary

. Ensure deliverables are prepared to satisfy the project requirements,

cost and schedule

. Invoices auditing

. Created RMA's

. Kept up on warehouse inventory

Sinaiko the Coding Source 05/06 to 7/06

Desktop Support

. Provide support to 30 end users.

. Provide support to MACs, Windows 2000 and Windows XP.

. Create email accounts and troubleshoot any issues within MS Outlook.

. Install, configure and administer local and network printers.

. Provide support to Dell and Toshiba laptops.

. Performed a reset/refresh of Routers.

. Install McAfee Anti-Virus software.

. Performed a hardware upgrade for users.

. Performed a data migration after the hardware upgrade.

. Maintained, troubleshoot and repaired Desktop computers, laptop/notebook

computers, printers, peripheral hardware and software.

. Provided end user support and problem resolution for Desktop computers,

network access, E-mail, Web, and server-based applications.

. Maintained network, routers and switches on a weekly basis.

. Upgraded end-user computers to Microsoft Office 2003 Professional.

BancTec 12/05 to 02/06

Field Technician

. Provide (break/fix) troubleshooting on Dell and HP Notebooks, Desktops,

Printers and Reloading OS and run recovery disks.

. Provide support to 100+ end users.

. Provide support to Windows 98, NT, 2000 and XP issues.

. Assist users with any MS Office Suite application problems.

. Install, configure, maintain and administer local and network printers.

. Install new applications on desktops/server, add/modify users in Windows

Active Directory, and manage tape backup rotation.

. Set up Internet security access/control, web proxy cache/firewall, and

antivirus software; recommend network security solutions.

. Installed and solved hardware problems related to all other types of PC

and notebook hardware including hard drives, modems, CDR's, optical

drives, 3COM Ethernet cards, SMC Ethernet Cards and most Canon printers.

Activision 07/05 to 10/05

Q & A Game Tester

. Test video games and computer games in order to find bugs, errors and

possible conflicts as a quality control process.

. Utilized RelX ticket software for development requests, testing and bug

reports.

First Line Solutions 05/05 to 07/05

POS Installer

. Install new POS systems in large retail location.

. Disable the older models, and then troubleshoot the new workstations to

make sure they work

Dabco International 01/01 to 03/05

Video Editor Assistant

. Provide Video and Filming duties for private industry commercial

company.

. Utilized AVID I/O hardware and software to cut and synchronize filming

scenes.

. Utilized various imaging software's to assure a quality finish.

. Utilized Maya and DarkBASIC software's to make 3D images.

. Provide Beta testing on Apple and PC software.

Fairview Electronics 03/97 to 11/00

Computer Sales Associate

. Provide support to customers on their technology needs in various areas

of hardware and software.

. Made recommendations on P.C. Apple, Printer, Scanner, Networking, and

Wiring equipment.

. Further assisted in resolving virus, spam, and spy ware issues using

McAfee and other software on Windows NT/2000/XP.

. Setting up Microsoft Office Outlook, Remote Access software, received

incoming computers with User Interface problems.

. Assembled, disassembled PCs and peripheral device.

. Set up and troubleshoot network connectivity, from desktop to server,

including TCP/IP and WAN.

Education

A+ Certification

Dell Certified System Expert

Foundation 2009 Desktops

Foundation 2009 Portables

Foundation 2010 Desktops

Foundation 2010 Portables

International Career Development College, Los Angeles CA

Network Technology Diploma

Santa Monica Community College, Santa Monica CA

Study in Business Administration

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