Sales Service Representative

*** ****** ***** . *** *******, TX *****

PHONE 210-***-**** . E-MAIL **********@*****.***

SHANTEDRA M. LOFTON

OBJECTIVE

To advance in professional endeavors by converting my ambitions to

proficiency in any financial service-based forum embracing change as an

opportunistic challenge.

EDUCATION

08/2005 to 08/2010 University of Texas at San Antonio

Bachelor of Business Administration Degree in Economics with a minor in

Finance

01/2002 to 06/2006 Northwest Vista College

Associates of Arts in Business Administration

PROFESSIONAL EXPERIENCE

12/2009 to Present J.P. Morgan Chase

Financial Advisor

Answer inquiries concerning consumer credit card accounts revolving around

interest rate calculation, fee assessment, statement analysis, payment

schedules; meet product offering and sales conversion goals while remaining

empathetic in addressing member's issues.

08/2008 to 12/2009 The Hartford Fast Track

Claims Adjuster

Manage a portfolio of claims in coordinating extensive investigations to

determine liability justified in writing/detailed documentation, take

recorded statements, review police reports, negotiate total loss settlement

offers, comply with jurisdictional regulations, make timely follow-up, and

issue payments to entitled parties in regard to personal auto claims.

11/2006 to 08/2008 Nationwide Insurance Personal Lines

Service Representative

Aid in the processing of customer contact calls; educate customers on

various products and services most beneficial to their needs; process

endorsement requests from agents; offer training feedback; address billing

issues and concerns.

10/2003 to 11/2006 World Savings Bank Foreclosure

Preparation Specialist

Audit loans of progressed delinquency stages for referral to foreclosure;

ensure that adequate contacts have been established with the borrower

through scheduled calls and notification letters; negotiate payment

arrangements to cure delinquency; manage individual loan portfolio; pre-

qualify borrowers for loan modifications; make detailed notations of

updates; consistently meet monthly referral and quality expectations.

Senior Post-Closing Resolution

Specialist

Display readiness to communicate audit findings to various external clients

(attorneys, title & escrow officers, county clerks' officers, brokers &

notaries) by mediums of phone contact, fax, e-mail & mailed correspondence;

create positive report with clients to aid in future requests; serve as a

filter in resolving files before escalation to legal department; operate in

an oversight capacity with authority to file claims in order to reach a

desired end.

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