Software Technician

FRANCISCO ALBERTO GONZALEZ

**** ******** **. ***# ***

Austin Tx. 78741

956-***-**** (Cell)

abjse3@r.postjobfree.com

abjse3@r.postjobfree.com

Technical Proficiencies

Certifications:

Notary Public Commission

State of Texas

Issued 02-20-2009

Computer Maintenance Technician

Expires 02-20-2013

Certification

-Laredo Community College

CompTIA

Issued: Aug 10, 2006

CompTIA A+ Certified

Oct 2010

Applications and Hardware:

• •

Typing Speed: 40 Words Per Minute Desktops, Laptops, Netbooks, iMacs,

• iBook’s,

Word Processing (MS Word, etc.),

•

• PC Hardware - Installation and Removal and

Spreadsheet (Lotus, Oracle, Excel, etc.)

or Troubleshooting errors of Hardware

• Presentation (PowerPoint, etc.)

( internal or external Hardware and

• Accounting (Peachtree, QuickBooks,

Peripherals) to Include Motherboard, Video

TurboTax, Tax Slayer Pro

Cards, Memory - Upgrades or replacements

• Email (Outlook, Lotus, etc.)

• Hard Disks Drives – Cloning, Imaging, and

• Internet Browsers (Netscape, IE, Firefox,

or Multicasting

Safari, etc)

• POS Troubleshooting

• Networking/Lan Software (Active Dir., PC

• Peripheral Devices (Scanners, Printers, Fax

Any Where, Windows Remote Connection,

Projectors, etc.)

Team Viewer – VPNs, Citrix)

• Utility Software (Anti -Virus Software,

• Platforms – Windows 98, 2000, Xp, Vista, 7,

Operating System Maintenance and

Mac OS, Linux

tweaking Software, etc.

Language Skills

•

• English - Excellent (Read Write Speak)

• Spanish - Excellent (Read Write Speak)

Work History

Fujitsu (America)- Richardson, Texas March 2010 –Sept 2010(Moved to Austin Tx)

Service Support Tech (Tech Call center) - (Temp-Contract)

Provide assistance via Phone and Remote connection to Clients Employees (TJX Company)

From simple trouble shooting printers to errors on software and computer hardware and or peripherals,

and or resetting passwords for Network accounts (Active Dir.) and or Company applications, remotely

provide support to field clients getting errors connecting to VPN before escalating to higher level Tech

support. Last month of contract; I assisted with new employee training.

ETC Solutions- Carrollton and Dallas, Texas August 2009- April 2010,

Tech Support/Test Administrator/ Certified Test Admin for Prometric and Kryterion

(Training and Consulting and Testing Host site Company) In charge of company’s Tech support needs,

network and various tech related issues in both Carrolton and Dallas locations, either on site or remotely

and setup class rooms for Training events, maintain networks for Certification testing as well.

Interceder Logistics/ JAG Tax Services - Laredo, Texas June, 2008 - Aug 2009(moved to

Irving TX)

-Computer Support Specialist and Tax Preparer & Notary Public

Maintained Network work, for Company (Interceder logistics), assist and provide support for Logistics

Agents, when hardware or software malfunctions accrued, make sure Network and Client Computer

systems are Communicating and Backing-Up to server, and Up to Date,

Second Duty, Being a Tax Preparer, for (JAG Tax Services), For 2008 Tax Season, along with being a Tax

Preparer, was also a Notary Public.

LAN -Tech- Laredo, Texas July 2008 - July 2009(moved to Irving TX)

Field /In-store Computer Technician

Travel to Local Customers Locations to assist and or perform various types of requested technical

Services, from Virus removals to hardware trouble shooting and replacement, and or basic to assistance of

Advance Network to Network Technicians, worked in store when no scheduled field services.

Best Buy/Geek Squad - Laredo, Texas Oct 2007 - May 2008(got job offer at Interceder and

Lan-Tech) -CIA, Agent On Deck

In Store Computer Technician, (CIA) performed hardware and software diagnostics using various

software and hardware to troubleshoot and fix problems in computers. Worked and help customers with

problems related their Computer and or Electronic devices! Promoted to Agent on Deck, with different

responsibility, work performed at customers’ house or office. Keep track of scheduled appointments and

work in a timely manner, and responsible for educating Tech related problems and solutions to customers

and to recommend and or sell services while in the field.

Education

DeVry - Irving, Texas

Education Level: Bachelors Degree

Major: Networking and Communications Management

Graduated: Currently attending, Austin TX Campus

Laredo Community College - Laredo, TX

Education Level: 2 year college

Major: Computer Electronics Engineering Technology

Second Major: Networking Technology

Total Hours: 46 – Transferred to DeVry University

Laredo Community College - Laredo, Texas

Education Level: High School Diploma / GED

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