Customer Service Quality Assurance
Resume:
JOHARI JONES
************@*****.***
OBJECTIVE To obtain a stable career in a challenging and rewarding
position, where I can contribute and utilize my expertise for
support and company development.
SKILLS: Typing speed of 40 wpm, data entry key strokes of 9,000, 10-
key, medical terminology, computer software; MSWord, Excel, Outlook
and PowerPoint, Access, Office Suite, AS400, JMS (Jail Management
System),CJIS(Criminal Justice Information Services), LAN Desk Management;
Microsoft Office; QWS 3270 PLUS.
EXPERIENCE HIGHLIGHTS
Newport News Sheriff's Department
Newport News, VA November 2007-January 2010
Deputy Sheriff: Performed administrative duties; was acting receptionist as
needed; switchboard operator; dispatched; distributed mail for various
departments; maintained a safe and secure atmosphere for inmates and the
general public; greet and sign in visitors; issued badges to contract staff
and visitors (access control); presorted mail for delivery; escort inmates
to and from educational activities within the facility; classified inmates;
Calculated inmate jail time; filed time sensitive material using the jail
management filing system; input and extracted inmate charges into the
database; manage highly confidential records and information through (VCIN)
and (CJIS); distribute meals and medication; transport inmates to and from
hospitals, courts, and other facilities; pat down and strip search inmates;
process inmate property; distribute inmate funds upon release; answer multi
line telephone, dispatched; Monitored inmate movements via closed circuit
television; issuing keys and visit to staff members(Key control); assist
bondsmen with questions involving bail and inmate information; process
court records; processing inmates before exiting the jail upon release;
process inmates into the jail; use all forms of restraints(handcuffs, waist
chain, leg irons); work closely with all law enforcement personnel.
Ford
Detroit, MI/Norfolk, VA June 2001 - July
2007
-Duties included the installation and securing of the A/C cooler hose and
the installation of the steering column boot; was acting supervisor as
needed; inventory control specialist; assisted with the delivery of
inventory; installation of the driver side door handle and latch; shipping
and receiving; assisted with the delivery and the removal of inventory
needed to perform job duties; acting quality assurance manager while
overseeing that each product was in compliance with company guidelines;
Liaison between department managers and suppliers.
USA Truck
Suffolk, VA June 2000 - May 2001
Project Leader Assistant: Duties included administrative functions such as
typing correspondence and invoices, data entry; filing, and extensive
customer service support via telephone and in person; faxing
correspondence, preparing and copying work orders, billed carriers for
containers; processing mail and distributing to departments, Additional
duties included inventory control using a handheld scanner; dispatching,
scheduling to have containers removed within 24 hours; assisted in handling
sensitive problem solving issues; assisted with the hiring process, which
included preparing employee booklets and applications; and assisted with
reviewing applications .Dispatching; Documented driver's mileage and
prepared quarterly reports for submission of payroll processing. Acted as
liaison, which included monitoring drivers to ensure containers were
delivered as scheduled. Documented data using excel to record undelivered
trailers that were full or empty with merchandise. Assigned specific
delivery duties to carriers and entered billing information to process
invoices for payment.
EDUCATION
I.C NORCOM HIGH SCHOOL TIDEWATER COMM COLLEGE
Portsmouth, Virginia
Portsmouth, Virginia
Diploma - June 1994 August-2007-Present
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