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Engineer Customer Service

Location:
Fairport, NY, 14450
Posted:
January 07, 2013

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Resume:

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Senior Engineer

Over ** years Information Technology experience administrating and

delivering IT solutions to enterprise, small and medium, military, and government level organizations. A reliable, dependable, and focused

professional with a proven track record of data integrity, troubleshooting,

recommendations, documenting, and customer support.

Strengths

Systems Management, Network Management, and Information Security + HIPAA

Co-location Management Data Center Management System/Storage Integration

Technical Documentation Customer Service New Technology Integration

Vendor relations Hardware Installations Troubleshooting

Technical Skills

Oracle Solaris 10 Oracle / Sun Hardware Cisco IOS

Certified

Network Protocols Symantec Security Microsoft Office Suite

(Sniffer) Microsoft Exchange UNIX Scripts

Microsoft Server 2003 2007 VMware ESX

Red Hat Linux Layer 2/3/Fiber NetBackup 6.0

SAN/NAS Storage Switches

LAN/VLAN/WAN/WLAN

Professional Experience

Senior Systems Engineer 2008 (Jun) - 2012 (May)

ServerWare Corporation, Rochester, NY

. Responsibilities

o Lead / Support Engineer for multiple projects: EIS compliant

o Network Administration (ISP, Internet, T1, Road Runner, DNS, SMB/CIFS,

VLAN)

o System Administration (Sun Solaris, Windows 2000 & 2003, NetBackup)

o Security (AntiVirus, AntiMalware, Firewall, VPN, DLP)

. Network Related Projects

o Maintained the lab and completed requested configurations for various

projects including hardware configurations for clustered systems over

a SAN network using Brocade and McData switches.

o Cable management, labeling and documentation for the production

datacenters.

o Configure Adtran connection to a T1

o Various VLANs on HP ProCurve 2626 switches

. System Related Projects

o Recommendation, Planning, and Installation of Sun/Oracle Mid-Range

Systems, Tape Library and a Sun StorEdge solutions including the 7000

series

o Configuration & Administrator for NetBackup 6.x.

o Responsible for magnetic media management, Internet utilization,

production systems, and facility.

o Installation and upgrades of numerous Sun/Oracle systems including

various T-Series, V-Series, and SunFire systems in multiple

datacenters.

o Sun & Symantec Clustering configurations

o A customer's Oracle Database V880 recovery after a catastrophic

failure.

o APC UPS upgrades and battery replacement.

o Responsible for company's workstations and laptops.

o Managed Windows Exchange 2007 with Active Directory, WINS, DNS, DHCP

o Site survey for BOCES Oracle Database Exadata installation

. Security Related Projects

o Management and monitoring of FortiGate 60 Security Appliances to

include Firewall & VPN.

o Symantec Endpoint, Data Loss Prevention, and Norton Internet Security

2012 installations and configuration

o Security review and Sun Solaris lockdowns for Bryant & Stratton

Director of Technology 2007 (Jul) - 2008 (Jun)

ExecuScribe, Rochester, NY

. Responsibilities

o Technology Integration

o Network Administration (ISP, Internet, T1, Road Runner)

o System Administration (Windows 2000, 2003, XP, 98)

o Security (AntiVirus, AntiMalware, Firewall, VPN)

o Help Desk & Customer Service (Raised approval rating 40%)

o HIPAA Officer

. Network Related Projects.

o Managed the LAN and VPN connections

o Worked with the University of Rochester to add Point-to-Point T1

connections.

o Standard bandwidth monitoring and working with Time Warner for more

bandwidth when needed

. System Related Projects

o Recommendation, Planning, and Installation of Windows systems,

o Backups and Break Fix

. Security Related Projects

o Management and monitoring of a Barracuda firewall Security Appliances

to include Antivirus, Firewalls, VPNs.

o Keeping 200+ home user systems and the main office HIPAA compliant

o The creation of security policies

Solution Consultant & Systems Engineer 2005 (Feb) - 2007 (Mar)

ServerWare Corporation, Rochester, NY

. Responsibilities

o Lead / Support Engineer for multiple projects: EIS compliant

o Network Administration (ISP, Internet, T1, Road Runner, DNS, SMB/CIFS,

VLAN)

o System Administration (Sun Solaris, Windows 2000 & 2003, NetBackup)

o Security (ID/IP, Web Filtering, AntiVirus, AntiMalware, Firewall, VPN)

o Facility Management

. Network Related Projects

o Maintained the lab and completed requested configurations for various

projects including hardware configurations for clustered systems over

a SAN network using Brocade and McData switches to consolidated

storage while utilizing Sun's Zone technology.

o Cable management, labeling and documentation for the production

datacenters.

o Installation and upgrades of StorEdge 6920s over Sun SAN zoned

infrastructure using McData switches utilizing Sun's MPxIO and mapping

LUNs to new initiators.

o Added physical & logical drives and LUNS to Sun StorEdge platforms

including 3310, 3510, 3511, and 6920.

. System Related Projects

o Recommendation, Planning, and Installation of Sun Mid-Range Systems,

Tape Library and a Sun StorEdge solutions.

o Configuration & Administrator for NetBackup 6.x.

o Installed multiple VMware sessions with SAN attached storage using

VMware ESX and VMware Server.

o Built Sun's Jumpstart Enterprise Toolkit (JET) for the lab and

customer system builds.

o Installed and Configured Sun's N1 System Manager for monitoring

hardware and Operating Systems.

o Responsible for magnetic media management, Internet utilization,

production systems, and facility.

o Multiple assessments of failed mirrored drives leading to the drive

replacements and recovering of data to reconstitute customer's

production Sun Enterprise systems.

o Installation and upgrades of numerous Sun systems to include V120,

V240, V490, V890, T1000, T2000 systems and others, Sorting out VLAN

and other networking problems in the process.

o Upgrade of EOLed Sun equipment including A1000, D1000, D2 and S1

arrays, E250 and E450 models, occasionally migrating to currently

supported platform.

o Installation of various Sun servers in multiple datacenters utilizing

Sun JET incorporating IPMP failover configurations.

o Assessed and recommended patch management solutions. Designed and

created personalized Beta HTML system management aid for Sun servers.

o APC UPS upgrades and battery replacement.

o Installation of a grid environment including six Sun V20z's with

expectations to grow to a sixty four system grid.

o Responsible for company's workstations and laptops.

. Security Related Projects

o Installation, management and monitoring of FortiGate 60 Security

Appliances to include Antivirus, Intrusion Detection, Content

Filtering, Firewalls, VPNs.

o Installation of Sun Load Balancing 2120 security switch and Sun's

Container/Zones configurations.

Network & Security Consultant 2002 (Mar) - 2005 (Jan)

Integrated Documents/HealthcareOne, Rochester, NY

. Responsibilities

o Network Administration (Cisco Catalyst)

o System Administration (Windows XP, 2000 Server, Solaris 7)

o Domain Administration (Certificates)

o Facility Management

o Health Insurance Portability and Accountability Act (HIPAA) Point of

contact.

o Relied upon for Network, Security, and System recommendations and

solutions.

Network Related Projects

o Reconfigured the company's network and services to better handle the

available bandwidth.

o Managed the Verio collocation equipment. Consolidated servers to

Frontier Cyber Center.

o Researched and implemented wireless technology to be used for

healthcare facilities.

o Established VPN connectivity to fulfill requirements for business

partners.

o Made recommendations for establishing connectivity with multiple

customer sites

o Identified and corrected multiple network challenges at customer

locations and internal networks.

System Related Projects

o Stabilized main services by segregating them over numerous servers.

o Provided performance charts for problem areas and included

recommendations for needed change.

o Organized backup procedures to correct archive and backup

deficiencies.

Network & Security Consultant 2001 (Mar) - 2002 (Mar)

ECC Technologies, Inc., Rochester, NY

. Responsibilities

o Network Administration (Cisco Catalyst & Enterasys)

o Support of Windows 2000, NT, 98, ME & 95

o Security Policy & Procedure Creation

o Domain Name Services

o Health Insurance Portability and Accountability Act (HIPAA) studies.

o VPN Administration

Network Related Projects

o Managed Monroe County Networks including high profile connectivity for

the Monroe County Parks Web Site, The Monroe County Clerk's Web Site,

and Online Voting Beta testing during election time.

o Configured multiple Monroe County and State routers including the

NYeNet devices over fiber.

o Researched and implemented the required technology to be used for

healthcare facilities for HIPAA compliance.

o Managed the connectivity of healthcare related sites over VPN & Frame

Relay to prepare for HIPAA. (Rochester Area Physician Information Data

(RAPID) Network)

Security Related Projects

o Rebuilt and Secured the Rochester Library's Solaris e-mail server

after a destructive hack attack.

o Performed a security review and update of the Rochester Library

systems and network.

o Created Genesee County's security policy and managed the creation of

security procedures.

o Member of the Security Policy team for Monroe County.

System & Network Administrator 1997 - 2001 (Feb)

Rochester Healthcare Information Group, Rochester, NY

. Responsibilities

o System Administration

o Network Administration

o Security Administration

. Systems Related Projects

o Solaris 2.x, VAX/VMS, Windows NT servers, 98, 95.

o Site Backups (NetBackup 4.0), Magnetic Media Control and Offsite

Storage.

o Oracle 8i, WebLogic, Netscape

o Periodic systems and network status reports such as Firewall reports,

Intrusion Detection, System Utilization, Network Utilization,

Inventories, Network Maps, CiscoSecure Reports, ACE Server reports and

System Uptime.

. Networking Related Projects

o Network Design, Implementation & Security

o LAN, MAN, WAN, Management. (RACHIS & HAN Networks)

o Telecommunication equipment installations, troubleshooting,

maintenance to include T1, ISDN, Frame Relay.

o Cisco routers and switches to include Catalyst, 4700, 2415, AS5200,

1720, 800

. Security Related Projects

o Employee telecommuting accounts, customer accounts, account security

and accountability.

o Configured and managed employee VPN connections.

o Various security applications to include Checkpoint Firewall 1, Cisco-

Secure, Ace Server, and Sniffer Pro.

o Physical security to the facility, security reports, issuing of

security access cards.

o Administration of Cisco 515 PIX bundle with 6 Ethernet ports.

. Miscellaneous

o Facility Mgmt (Redundant AC, Humidity, UPS, Security systems, Server

hardware (Sun, Cisco, DEC, Windows)).

o Responsible for service contracts, cost adjustments, maintenance

agreements, budgetary reviews and submissions.

o Provided phone and onsite technical assistance and support for local

and remote customer base.

UNIX Administration Consultant to Xerox 1996 - 1997

Ciber, Inc., Rochester, NY

. Responsibilities

o SunOS 4.0, 4.1, 4.2, Solaris 2.5, HP-UX 7, 9, 10, IRIX, DNS

o OS Installations and Application testing, Member of technology testing

team.

Education:

Technical Training:

. Navy National Apprenticeship Program (1 Year)

. Navy DP'A' School, Systems & Programming

. Basic Electricity & Electronics (BEE)

Certifications:

. Sun Certified Datacenter Systems Engineer

. Sun Premier Certification

. Sun StorEdge Elite Certified Partner

. Certified APC Sales Professional

. Solaris 10 Certified

Recent Courses:

. Hitachi 9900 Overview & Configuration

. Sun StorEdge 6920 System Installation and Administration

. Sun StorEdge 6320 System Configuration and Administration

. Sun StorEdge 3000 Series Installation, Configuration and Fault

Analysis

. Sun StorEdge 3000 Series Array Installation and Administration

. Solaris 10 New Features for Experienced Solaris System

Administrators

. Sun StorageTec Elite Program, Technical

Other Courses:

. Solaris Administration I & II

. Cisco Networks & Advanced Cisco Networks

. Technical Data Base Management

Additional Information:

. Last Clearance Held - Top Secret/SCI/TK

Military: United States Navy (Honorably Discharged)

Data Processing Technician 1st Class (DP1 (E-6)) 1984 - 1996

. Shop Supervisor, Information Security, HPUX, LAN, WAN, Magnetic Media

Library, Operator, Cisco, Mainframe (Honeywell-Bull DPS 8000)

. Managed Technical Support Staff providing counseling and evaluations.

. Awarded a Letter of Commendation by the Secretary of the Navy for

command team effort.

. Received numerous Outstanding Performance Evaluation Reports.

. Recognized by the Commander of Amphibious Group 5 to be the leading

technical support person in the Group.

References:

James Kegelmeyer 585-***-**** ServerWare (Owner)

Joe D'Angelo 585-***-**** Symantec (Reported to)

Tom Jones 585-***-**** Oracle (Peer)



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