Customer Service Sales

Suzanne L. Holloman

**** ****** ******, **********, ** 23324

757-***-**** cell

757-***-**** home

*******.********@*****.***

Objective: To obtain a challenging position in clerical,

front office, or other related fields, providing an

opportunity to apply skills and interests as well as

becoming a team player to help assist in administrative

duties.

Employment

Ridgway's, Virginia Beach, VA

(5/29/06 - 1/15/2010)

Receptionist/Assistant for BAE Systems

> Control flow of incoming and outgoing

correspondence

> Handled multi-line phone

> Direct persons to correct destinations

> Perform overflow work for other staff which includes printing, mailing

and sorting purchase orders

> Maintain Log Book for all visitors/Foreign

dignitaries/any one who was not a Norfolk Ship

yard employee

> Obtained proper badges for Foreign

visitors/dignitaries who required an escort

> Meet and greet all

customers/vendors/dignitaries

> Assist other departments with administrative and clerical support as

needed

> Give directions to callers for facility visits

or picking up job applications

> Hand out paychecks for Payroll Dept.

> Call cabs for visitors going to the airport if

needed.

> Direct visitors to parking areas if overflow

was full.

> Excellent relationship with all visitors,

dignitaries, all executives, as well as co-

workers.

ISV of Virginia, Virginia Beach, VA

(11/15/04 - 5/12/06)

Administrative Assistant/HR

> Controlled flow of incoming and outgoing

correspondence

> Responsible for all incoming calls which

included 3 phone lines

> Paging system as well as calling drivers for

unscheduled job changes

> Received applications and reviewed for hiring

> Assisted with employee's time cards

> Responsible for scheduling employee's work

schedule

> Set up drug testing for new employee's

> Submitted paperwork for background and DMV

checks

> Maintained all personnel records

> Worked directly with City Inspectors in charge of inspecting the

buildings our company cleaned

> Called and worked with Temp Agencies for

temporary employee's to fill in for

assigned employees in order to fulfill our contract

> Assisted with all other office duties

John. W. Newton, DDS, PC, Virginia Beach, VA

(9/15/99 -12/15/99)

Office Assistant (temporary position)

> Handled all incoming and outgoing calls

> Scheduled appointments and assisted with

billing

> Maintained accurate dental records

> Greeted patients

> Called patients to remind them of appointments

> Called patients to recover billing costs

> Maintained and cleaned front office area

NEXCOM, Norfolk, VA

(9/97 - 9/98)

Warehouse Associate

> Inventory control

> Receiving and distributing product merchandise

> Assisted in annual inventory

> Assisted in front lines if cashiers were needed

during busy times

Farmer Jack, Virginia Beach, VA

(10/96 - 8/97)

Cashier

> Directly responsible for customer satisfaction

and daily sales

> Assisted customers with financial transactions

> Responsible for large sums of money

> Responsible for end of day transactions and balancing cash drawer

> Dealt with WIC, Food Stamps, Coupons

NEXCOM, Honolulu, HI

(3/96 - 6/96)

Sales Associate

> Main Cash Representative in consumer products

and sales

> Opened and closed sales front lines

> Balanced cash drawers nightly

> Product knowledge, customer service, check cashing, and theft prevention

Eye Exam 2000 Aiea, HI

(10/1/94 -12/30/94)

Optometric Assistant (Temp position)

> Professional environment providing excellent

customer service

> Responsible for phones and setting appointments

> Light bookkeeping, typing and filing

> Responsible for maintaining accurate medical

records

> Product knowledge of Contact Lenses

> Trained patients how to properly use contact lenses and care of lenses

The Hobby Company, Aiea, HI

(3/4/94 - 9/23/94)

Supervisor/Cashier

> Bookkeeping and daily sales reports for all

registers

> Opening and Closing store during hours of

operation

> Relieving associates for breaks

> Responsible for employees schedules

> Directly responsible for bank drops

> Cash Handling

> Responsible for keeping accurate payroll

records

Education

Corinth Central High School Corinth, NY

(9/78 - 6/82)

Graduated from High School in 1982 majoring in Business

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