Sales Manager

Ryan Lloyd

**** ********* ***** **** #* ( Baton Rouge, LA 70809 ( 225-***-****

( **********@***.***

Executive Summary

Commitment Leadership Integrity

A proven visionary and strategic leader that translates business strategies

into maximum profits commensurate with the best interest of customers,

employees, and the public. Client-driven, quality-focused, and a safety,

conscious business manager; with an extensive history of more than 10 years

of progressive, retail operations experience. Including a track record of

top performance in a variety of challenging assignments; generating

increased company revenue. Possess a thorough understanding of retail store

operations, based on actual hands-on experience, and ability to easily

adapt to new and different environments. In particular, a business leader

who goes "above and beyond" a job description.

Areas of Expertise

Strategic / Tactical Business Development Staff Training / Development

Planning P & L Management Workflow Optimization

Regulatory Compliance Operations Management Labor Relations & Staff

Selling & Revenue Growth Multi-Site Operations Motivation

High-Expectation Client

Inventory Control Relations

Professional Experience

Borders Group, Inc. - ann arbor, MI

2008 - Present

Borders Books & Music store

General Manager/Acting District Manager - Mall of Louisiana

Responsible for overseeing the daily construction and store set up of a

20,000 SqFt. new to the market. Completely responsible for recruiting,

hiring, training, developing and personnel management for a staff of 35+

including 2 salary managers and 4 additional supervisors. Directed

customer service, sales, purchasing and distribution for a flagship

concept store. Managed operating budgets, achieved sales forecasts,

established pricing and merchandise strategies, and made sales targets by

discouraging and reducing product shrinkage.

Achievements:

. Ranked #1 store in the company on the Balanced Score Card; a tool used to

measure compliance on operational issues, guest engagement, and

profitable sales.

. Achieved 123% of sales plan in 2009 and awarded the highest bonus in the

company for performance.

. Achieved a 12.3% increase over prior year sales; second in the entire

company.

. Achieved recognition for outstanding inventory management and control in

2009 for controlling shrink below 0.22% of sales.

. Elected to serve on Operations Council for the company; a group of

individuals who meet monthly with the CEO to discuss and test company

best practices prior to rolling them out in the field.

Dollar General Corporation. - Goodlettesville, TN 2005 -

2008

Dollar General Stores

District Manager / Northeast & Southeast Louisiana

Directly responsible for the direct supervision of fifteen Store Managers

in the Northern Louisiana & Southeast market. Responsible for staffing all

locations within a district over 400 miles. Solely responsible for the

training and development of current managers and developing succession

plans for all levels of leadership. Communicating and executing all

operational standards set forth by the company; these included promoting

increases in sales, monitoring controllable expenses, reducing theft, and

providing "World Class" customer service. Led senior management business-

level discussion and decisions involving business vision and strategy,

enterprise-level decisions, standardization of best practices, and project

governance oversight. Conducted regular risk assessments and quality

assurance reviews to evaluate compliance with requirements and to identify

potential gaps in policies, procedures and business processes.

Achievements:

. Reduced shrink in stores by 0.98% in the district with the first

inventory cycle.

. Recruited, trained, and developed a completely new leadership tem within

the district.

. Increased customer satisfaction scores within the district by 20% within

six months.

. Promoted a higher volume district within one year due to performance

results and focus on execution.

Toys R US Inc., US. - Wayne, NJ

2003-2005

Toys R US Stores

Store Director/District Training Specialist; New Orleans, LA

Hiring, training, development, and retention of all associates was directly

related to my success as a Store Director for this company. Directly

responsible for scheduling associates for six departments, managing the

overall P&L statement, daily focus on best practices and laser focus on

theft prevention while promoting operational excellence and world class

service were the key factors leading to outstanding sales. I successfully

managed this position by creating an exciting, diverse, and unique staff.

Responsible for the "Blended Learning" process within the district and

certification for all stores employees. As the District Blended Learning

manager, it was my responsibility to introduce, train, track and assist

with the development of each stores personnel within the district.

Achievements:

. Received recognition from Senior Vice President for outstanding store

appearance

. Turned a non-profitable store into a profitable store within 6 months of

arrival

. Continuously had the highest percentage of trained associates in the

region as DTS.

. Recognized for selling the largest amount of service plans to customers

purchasing "R-Zone" products.

CompUSA. - Dallas, TX

1995 - 2002

CompUSA Stores

Operations Manager/Regional Chargeback Coordinator; Jackson, MS and

Metairie, LA

Determine staffing requirements, interview, hire and train new team members

for a $30M sales volume location. I was responsible for directing and

coordinating the organizations financial and budget activities to fund

operations, maximize investments, and increase efficiency. By reviewing

financial statements, sales and activity reports, and other performance

data that measured productivity and goal achievement I was able to show

increased profitability to the store each month. I established and

implemented departmental goals, objectives, and procedures, conferring with

regional support and directors as needed.

Achievements:

. Hosted of an operational council focusing on streamlining best practices

for the company

. Recipient of Presidents Award two years in a row for outstanding

leadership and store results

. As regional chargeback coordinator I reduced overall chargeback's by 75%

within first nine months of testing a pilot program.

Professional Development

Extensive professional training in the areas of relationship building and

leadership.

Corporate training in Management, Sales, Marketing and Personality

Profiling.

Proficient with Microsoft Word, Excel, PowerPoint Software and Internet.

References

Available Upon Request

Contact this candidate