Customer Service Manager
Resume:
Shelly Bounds
Fort Wayne, IN ***15
abjsaj@r.postjobfree.com
Profile
A position as an Office Assistant where I can apply my skills and
abilities for a long term position.
Education
Northrop High School
1984-1988
IPFW- Associates in Business Management
2002-2004
IPFW- PHR Certification in Human Resources for Professionals
2008-2009
Key Skills
Office Office Spreadsheets/Reports Front-Desk
Skills: Management Accounts Reception
Payroll Payable/Receivable Executive Support
Data Entry Preparing contracts Notary
Multi Line Admissions Bank Deposits
Phones Billing QuickBooks
Collections
Computer MS Word MS Outlook MS Office
Skills: MS Excel ADP Fish Bowl system
MS PowerPoint Hire right
Experience
Total Fleet Services
Office Coordinator/2010-current
Preparing invoices and work orders for customers
Accounts Payables/Receivables for vendors
Multiple Phone Lines with transferring to multiple departments
Data Entry
Collections of payments
Excel spreadsheets
Executive Support for President, General Manager, and other departments
Customer Service
Delegating work between employees
Cash handling
C1 Truck Driver Training Office manager
/2006-2010
Managed daily operations
Managed the compensation and ADP payroll functions.
Employee payroll and personnel records.
Retention of staff of 20 employees.
Hire/ discharge/transfer and promotion of new and existing employees.
Benefit packets for new and existing employees.
Monthly expense reports/reimbursements.
Accounts payables/accounts receivables/maintained account records.
Finance reports.
Notary
Student Files
Admissions
Communicated effectively with multiple departments to plan meetings
and prepare welcome packages for new
students for graduation.
Established strong relationships to gain support and effectively
achieve results.
Directed retention and recruitment of students to reach their goals
of graduating.
Entrusted to manage office in the supervisor's absence.
Coordinated career program with Work One project managers.
COMCAST CABLE
CSR/2003-2006
Extensive customer service
Problem solving
Opening and closing of accounts
Sales
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