Customer Service Manager
Resume:
Banella S. (Susie) Ray
Memphis, Tn 38119
*********@*******.***
Experience
CSR/TECH SUPPORT
Feb 2010 - Present N.E.W. Corp., Tupelo, Ms 662-***-****
. Responsibilities include Customer Service/Sales for Directv,
troubleshooting technical issues with customers in a call
center.
Branch Manager
Oct 2006 - Dec 2009 Beacon Loan Corp., Tupelo, Ms 662-***-****
. Responsibilities included loan investigation and approval,
business development, collection of past due accounts,
supervision and training of office staff and insuring customer
service and satisfaction.
Assistant Manager
Sept 2005 - Oct 2006 Fidelity National Loans, Tupelo, Ms 662-***-****
. Responsibilities included loan investigation, customer service,
collection of past due accounts, also responsible for all
aspects of running the office in the absence of the branch
manager,
Loan Processor
Apr 2004 - Sept 2005 Mississippi Title Loans, Tupelo, Ms 662-***-****
. Responsibilities included completing loan applications,
determining value of the autos, collection of past due accounts,
and cash drawer control.
Branch Manager
Sept 1999 - Mar 2004Personal Finance, Fulton, Ms
. Responsibilities included all aspects of running and maintaining
a finance office, including loan investigation and approval,
business development, collection of past due accounts,
supervision and training of office staff, and insuring customer
satisfaction.
Assistant Manager
1998-1999 Citifinancial, Tupelo, Ms 662-***-****
. Responsibilities included loan investigation, collection of past
due accounts, customer service and in the absence of the manager
all other aspects of office management.
Customer Service Representative/promoted to Field Representative
1995 - 1998 American General Finance, Tupelo, Ms 662-***-****
. I was hired as CSR, responsible for cash drawer control,
application processing and collection of potential past due
accounts, after a year I was promoted to Field Representative
and responsible for collection of past due accounts, field
calling past due accounts along with loan production.
Customer Service Representative
1993 - 1995 Treasurer Loans, Tupelo, Ms 662-***-****
. Responsibilities included customer service, payment processing,
cash drawer control and manually maintaining monthly records.
Customer Service Representative/Floor Supervisor
1990 - 1993 Fred P Gattis, Tupelo, Ms
. I was hired as a CSR to insure customer service, process
returned merchandise, and cash control. I was promoted to Floor
Supervisor over the following departments : Fine China,
Electronics, House wares, Toys and Children Furniture. My
responsibilities included the supervision of the department's
employees, stocking, scheduling of employees, hiring and
training, and in the absence of the Manager and Assistant
Manager the overall supervision of the store, including opening
and closing procedures and security.
Customer Service Representative
1987 - 1990 1st National Loans, Tupelo, Ms
. Responsibilities included customer service, loan processing,
payment processing, cash drawer control and manually maintaining
monthly records.
Customer Service Representative
1983 - 1987 Easy Finance, Tupelo, Ms 662-***-****
. Responsibilities included customer service, loan processing,
payment processing, cash drawer control and manually maintaining
monthly records.
Summary
I pride myself on being a dependable employee, willing to work and put in
extra hours when needed, and to take on extra responsibilities when called
upon.
References
Kim Massey, Tupelo, Ms 662-***-****
Traci Waters, Tupelo, Ms 662-***-****, email ************@*****.***
Lisa Goldsmith, Tupelo, Ms 662-***-****, email ************@*****.***
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