Project Manager Management

DALE R. KALSOW

*** ******** **** . ******, ** ***16

715-***-**** (home) . 715-***-**** (cell) . *******@*****.***

HANDS-ON IT MANAGER

Dependable ~ Hardworking ~ Change Agent

Dedicated and accomplished professional Information Technology manager with

over 22 years of IT-related experience and a solid background in planning,

project management, daily systems operations, network performance

monitoring, technical support / troubleshooting, and supporting strategic

goals. Track record of excellent interpersonal skills. Effective

communication and presentation of technical information to all levels of

staff and management. Skilled project leader; able to direct multiple

tasks effectively and master innovative software and tools. Thrive in high-

pressure situations, requiring focused decision making. Technical

knowledge is as follows:

Platforms: Windows Server 2003, 2000, NT/Windows Exchange 2003/Windows

Desktop 95 thru Windows 7/Blackberry Enterprise Server/SCO & AIX

UNIX/Novell

Hardware: HP & Dell Servers & Workstations/HP Printers &

Plotters/SonicWall Firewall & Wireless Access Points/ HP, Cisco, & Extreme

Switches/ Ricoh & Cannon Copiers

Software: Microsoft Office Access, Excel, Front Page, Project, Publisher,

SharePoint, SQL, Visio, Visual Basic 6, VB .Net & Word/ Adobe Acrobat,

Photoshop, & Contribute/Imaging - Altris & Ghost/Scripting/Crystal

Reports/Symantec Antivirus & End Point Protection

Protocols/Systems/Standards: TCP IP/VPN/PBX Systems/Security

Systems/Policy Creation/Disaster Recovery/Active Directory/Scripting/Life

Cycle Management

Strategic Planning . Server & Workstation Management . Project Management .

LAN Management

IT Reporting . Troubleshooting and Corrective Action . Software

Installations . IT Infrastructure Analysis

PROFESSIONAL EXPERIENCE

CompuCom., Charlotte, NC (IT outsourcing) 2010 - present

Computer Technician (Sept. 2010 to present)

Hands-on responsibility for upgrading computers, printers, and other IT

hard at all US Bank locations as part of the SOaR project

Determan Brownie, Inc., Minneapolis MN (A $17 million privately held

company) 2006 - 2010

IT Director (Sept. 2006 to May 2010)

Hands-on responsibility for all IT systems (70 users and six servers) /

Supervise and mentor IT staff and other employees (one direct report and

120 employees) / Project Management / Create and enforce IT policies and

procedures / Create strategic IT plan to support company goals and

objectives / Plan, create and support a $60,000 yearly budget / Support PBX

system / Support cell phones/ Maintain Website / Document Network /

Accountable for IT and company wide security / Administered and negotiated

vendor contracts / Programming / Track Hardware and Software Licenses /

Maintain website

Upgrade entire infrastructure to Windows 2003 server and XP (using Altris

imaging) while instituted licenses tracking.

Implement fiber between communication rooms, Extreme switches, SonicWall

firewall and wireless router, spam solution, Exchange 2003, Symantec End

Point Protection (updated from Symantec AV), and VPN connection.

Located cost reductions of $180,000.

Project Manager of $550,000 total in IT related projects.

Installed and supported Blackberry enterprise server.

Johnson Controls, Inc., Hudson, WI (Fortune 100 company) 1997 - 2006

IT/Engineering Manager (March 2006 to Oct. 2006)

Supervise and mentor staff and other employees (2 direct reports and 80

employees) / Create and enforce IT policies and procedures / Responsible

for project management of all Engineering related projects / Ensure

functionality of all production floor equipment / PLC to PC integration /

Ensure efficient workflows in office and on production floor / Training of

maintenance personnel / Create and support $175,000 annual budget / Support

PBX system / Maintain building and grounds / Responsible for all

production floor equipment and RFID system

Acted as backup floor production supervisor for 60 employees.

Mentored department to be more upbeat and eliminated scheduled overtime.

Continually meet or exceeded all monthly corporate performance goals.

DALE R. KALSOW . Page 2 . *******@*****.***

Senior Systems Coordinator (Oct. 1999 to March 2006)

Create and support $40,000 yearly budget / Support PBX system /

Distributing and supporting custom developed applications (in Access and

Visual Basic .net) at other plants / System documentation / Hardware

support and trouble shooting; including servers, desktop and laptop PCs,

printers, scanners, digital cameras, network equipment / Automation and

error proofing of office and production floor processes / Ghost and Altris

imaging / QS9000 auditor

Remote applications support in over 12 plants throughout the US and Canada.

Travel to and remote support of other locations in the US.

Project Lead for IT related issues relating to model year change.

Travel to remote plants for QS9000 auditing and rally day activities.

Created applications in Access, VB, and VB .Net to support plant goals.

Information Systems Coordinator (Sept. 1997 to Oct. 1999)

Responsible for all IT systems (80 users and 6 servers) / Install and

Support Symantec Antivirus / Responsible for project management of all IT

related projects / Create and support yearly budget / Accountable for IT

and company wide security / End-user training, troubleshooting, and support

/ Ensure backups of MicroVAX, PICK, and Windows systems

Won JCI's Merit Award for designing, writing, documenting, and supporting

an application used in several plants.

St. Croix County 1992 - 1997

Technical Support Specialist (April 1992 to Sept. 1997)

Specification, setup, and administration of (four) SCO, (one) AIX UNIX, and

(one) Novel server(s) / Network design, setup, and documentation / End-user

training and support of 125 users in UNIX and Windows / Project management,

installation, and daily support of law enforcement system / Act as backup

helpdesk support staff & training room facilitator.

Outstanding support of the law enforcement system; thus St. Croix County

was the only customer that did not see a support fee price increase.

Astrocom Corporation 1988 - 1992

Supervisor of Data Processing (April 1990 to April 1992)

Computer Programmer (July 1988 to April 1990)

EDUCATION

Concordia University

Bachelor of Arts in IT Management, 275 Syndicate St. N., St. Paul, MN 55104-

5494,

Phone 651-***-****; Date of Graduation: May 2010 - Summa Cum Laude

Chippewa ValleyTechnical College

Associate Degree in Data Processing, 620 West Clairemont Ave., Eau Claire,

WI 54701,

Phone 715-***-****; Graduated With Honors

TECHNICAL TRAINING

Windows 7 . VB .Net . SQL 2000 . Microsoft Access Programming . Netware 5

Networks and Data Communication . SCO Unix

ACCOMPLISHMENTS

Graduated from Concordia University with 4.0 GPA in major . Winner of

Concordia's 2010 Academic Achievement Award . Winner of JCI's 2000 Merit

Award . Continually excel with increased job responsibilities

. Willing to Relocate .

Contact this candidate